Sandra Barajas
Rancho Cucamonga,CA
Summary
Dynamic Member Service Representative with extensive experience at Inland Empire Health Plan, excelling in customer service and communication. Proven ability to enhance member satisfaction through process improvements and proactive outreach. Bilingual and adept at multitasking, consistently managing high call volumes while fostering strong client relationships and educating on health plan services.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Inland Empire Health Plan, Care Management
02.2023 - Current
- Assisted members with inquiries regarding benefits, coverage, and eligibility requirements.
- Implemented process improvements that enhanced member service efficiency and satisfaction rates.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted outreach efforts to educate members on available health plan services and resources.
Insurance Agent
Farmers Insurance Agency
03.2018 - 2021
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Developed referral program that increased client base through satisfied customer recommendations.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
Medical Assistant Certification -
First Institute Training & Management
Fontana 2017
High School Diploma -
San Gorgonio High School
Highland, CA2014
Skills
- Knowledge of Medicare/Medical
- Excellent written verbal communication skills
- Active listening / Customer Service
- Ability to work independently
- Works well in a fast-paced environment
- Excellent Multi tasking skills
- Ability to handle 40 - 50 calls a day with resolving there needs
- Positive attitude and ability to work as a team
- Bilingual
Timeline
Member Service Representative
Inland Empire Health Plan, Care Management
02.2023 - Current
Insurance Agent
Farmers Insurance Agency
03.2018 - 2021
Medical Assistant Certification -
First Institute Training & Management
High School Diploma -
San Gorgonio High School