Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Christine Lodge

Saint Louis,MO

Summary

Well-rounded professional backed by 2+ years of management, cross-functional administrative, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality. High Academic Honors Recognition / Dean's List / Honor Roll. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Effective problem solver, able to assess situations and identify solutions. Attention to detail needed to maintain high levels of accuracy. Well-organized, manage time and priorities in multi-task environments. Communication Platforms – Zoom, Skype, Google Meet, and MS Teams. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Teleperformance USA
Salt Lake City, UT
04.2024 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Customer Service Representative

Animal Medical Center of Mid-America
Saint Louis
11.2017 - 07.2020
  • Greeted guests, processed payments, and managed end of day financial reports and deposits
  • Managed general administrative activities to ensure efficient day-to-day operations of the office
  • Handled inbound and outbound phone calls, documented calls, scheduled appointments, and maintained files
  • Prioritized and managed workload to meet deadlines and provided professional customer service.

Manager

Hollywood Video

Customer Service Representative

PetSmart

Education

Associate of Science Degree – Medical Billing and Coding -

Ultimate Medical Academy
03-2024

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)

Key Qualifications

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Timeline

Member Service Representative

Teleperformance USA
04.2024 - Current

Customer Service Representative

Animal Medical Center of Mid-America
11.2017 - 07.2020

Manager

Hollywood Video

Customer Service Representative

PetSmart

Associate of Science Degree – Medical Billing and Coding -

Ultimate Medical Academy
Christine Lodge