Lisa Williams
Peterborough,NH
Summary
Having the opportunity to enhance my knowledge by working with others in a professional setting.
Overview
2027
2027
years of professional experience
Work History
Member Service Representative
Beacon Health Strategies
Woburn
- Answer customer inquiries by clarifying desired information: researching, locating, and providing information.
- Gather customer information and determine eligibility by comparing client information to requirements.
- Resolve problems by clarifying customer requests; researching available resources; implementing solutions; and escalating unresolved issues.
- Fulfill requests by clarifying information, completing transactions, and forwarding requests to appropriate channels and document pertinent call information.
- Stay current with system, product, and service plans and participate in educational opportunities.
- Meeting performance metrics that include phone productivity, quality and other department standards and guidelines.
Hospital Experience Laboratory Associate
Laboratory Department Winchester Hospital
Winchester, MA
- Ordered and processed supply requests for physician's offices and off-site lab locations
- Managed inventory and ordered supplies
- Processed specimens through Medi Tech
Support Associate
Environment Services
- Sanitized Core Laboratory and Pain Clinic to achieve PROMISE standards
- Prepared surgical suites for next-day procedures for Pain Clinic
Health Unit Coordinator
Monadnock Community Hospital
Peterborough, NH
12.2024 - Current
- Facilitated patient admissions and discharges, ensuring accurate record-keeping and efficient workflows.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Assisted in maintaining inventory of medical supplies and equipment for seamless healthcare delivery.
- Implemented electronic health record updates, improving data accuracy and accessibility for clinical staff.
- Trained new staff on operational procedures and best practices to ensure team efficiency.
- Led initiatives to streamline patient flow processes, reducing wait times and enhancing satisfaction.
- Oversaw daily administrative functions, ensuring compliance with hospital policies and regulatory standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Provided care for [Number]-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
Patient Navigator
Mass General Brigham - Urgent Care
Lynn, MA
03.2022 - Current
- The patient navigator is the first point of contact for patients.
- Responsible for registering the patient, making changes to demographics as needed.
- Verifying insurance coverage, entering new plans as needed.
- Contacting MH for eligibility if insurance comes up as not covered.
- Scheduling necessary testing as needed, for several providers.
- Checking on labs if still pending.
Medical Receptionist
AFC Urgent Care
Waltham, MA
10.2021 - 02.2022
- Registering patients
- Verifying insurance
- Collecting copays
- Answering multi phone line
- Managing pts charts
- Run am and pm reports, balancing out nightly.
Referral Coordinator
Hallmark Health
01.2018 - 10.2021
- Process all specialist referrals
- Ran eligibility checks
- Verified information with patients with EMR
- Supplied all medical documents to insurance carriers
- Communicated with medical office staff
- Verified and made changes to patient’s demographics
Housekeeping Supervisor
Housekeeping Department Clarion Inn
Wakefield, MA
02.2014 - 08.2015
- Hiring and discharging all new employees
- Preparing weekly schedules for approximately eight employees
- In charge of all administrative tasks for the hotel
- Holding weekly support meetings
- Ordering all necessary department supplies and verifying all cash receipts for room rentals.
Nutrition Assistant
Lawrence Memorial Hospital/ Hallmark Health
05.2008 - 06.2009
- Reviewed Patient's dietary restrictions with their assigned nurses and family members
- Communicated with dieticians in regards to patient's upcoming gastric bypass surgeries
- Entered changing diets and processed daily reports on patients census into Medi Tech
Co-Owner
Hillside Cleaners
Medford, MA
01.1993 - 12.2004
- Supervised daily operations including arranging deliveries with wholesale accounts
- Processed and distributed annual payroll of twelve employees
- Managed inventory and ordered supplies
- In charge of handling all cash transactions
Departmental Manager
Stop and Shop
Malden, MA
01.1993 - 12.1996
- Supervised customer service inquires
- Drafted and monitored weekly schedule of twenty employees
- Monitored operations of quality control with satellite locations
Education
High School Diploma -
Medford High School
Medford, MA01-1987
Skills
- Excellent customer service and problem solving skills
- Two years experience utilizing MediTech in healthcare field
- Proficient skills in Microsoft Office/Excel
- Excellent Phone Skills both inbound and outbound
- Several years of foodservice experience as a nutrition assistant
- Medical Office Experience
- EMR Systems
- Medical Scheduling
- Epic
- Medical Records
- Insurance Verification
- ICD-10
- Medical Terminology
- Multi-line Phone Systems
- Medical Billing
- Medical office experience
- EMR systems
- Organizational skills
- Computer skills
- Communication skills
- Medical records
- Hospital experience
- Front desk
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Dispute resolution
- Account management
- Issue resolution
- Escalatio
Timeline
Health Unit Coordinator
Monadnock Community Hospital
12.2024 - Current
Patient Navigator
Mass General Brigham - Urgent Care
03.2022 - Current
Medical Receptionist
AFC Urgent Care
10.2021 - 02.2022
Referral Coordinator
Hallmark Health
01.2018 - 10.2021
Housekeeping Supervisor
Housekeeping Department Clarion Inn
02.2014 - 08.2015
Nutrition Assistant
Lawrence Memorial Hospital/ Hallmark Health
05.2008 - 06.2009
Co-Owner
Hillside Cleaners
01.1993 - 12.2004
Departmental Manager
Stop and Shop
01.1993 - 12.1996
Hospital Experience Laboratory Associate
Laboratory Department Winchester Hospital
Support Associate
Environment Services
Member Service Representative
Beacon Health Strategies
High School Diploma -
Medford High School
Section name
Authorized to work in the US for any employer