Miranda Adams
Virginia Beach,Virginia
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
Towne Bank
Chesapeake, VA
02.2026 - Current
- Transaction processing: Handling in – person, night deposit, and drive thru transactions
- Cash management: Balancing drawers daily, managing cash counting and ensuring accurate balances within the financial transactions.
- Customer service: Providing personalized services to clients to build relationships within our branches
- Product Knowledge: Explaining bank products and services to clients, such as savings and checking accounts.
- Compliance: Following security procedures to prevent fraud and maintain confidentiality
- High attention to detail, strong interpersonal skills and basic computer skills.
- Primary customer service representative, greeting customers, answering inquiries about account balances and services and resolving basic issues.
- Identified opportunities for process improvements, enhancing workflow efficiency within the branch.
Teller
Old Point National Bank
Chesapeake, VA
06.2025 - 02.2026
- Processed customer transactions with accuracy and efficiency using banking software systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer, ensuring accurate record-keeping and adherence to security protocols.
- Assisted in training new tellers on operational procedures and customer service standards.
- Implemented compliance measures to ensure adherence to banking regulations and policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Customer Service Representative
PNC
09.2022 - 06.2025
- Address issues related to debit cards, customer complaints, delivery of goods
- Answer telephones as well as direct calls to appropriate personnel
- Monitoring customers' accounts for fraud and other unauthorized activities
- Dealing with disputes within a customer's account
- Assisting customers for online banking, mobile banking issues
- Assisting customer with ordering the needed materials for banking
- Displaying a positive attitude and presentation in the workplace
- Assist customers with device and computer issues when needing to reboot and Clear history and catch and cookies for sites to work again
- Assist with online banking needs
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Actively took initiative to resolve customers’ issues and concerns
- Detailed – oriented and efficient in providing customer service
- Great at handling stressful interactions with customers
- Displays a positive image of the company
- Always display a positive attitude
- Ability to handle angry and disgruntled customers
- Flexible and adaptable based on the needs of the company/employer
- Ability to accept and retain instructions
- Interpersonal ability to understand customers’ needs with empathy and compassion
- Detailed oriented and efficient in providing customer service in a variety of situations
- Excellent at conflict resolution without getting angered, frustrated, or losing patience
- Effectively can handle stressful interactions with co-workers along with customers
- Work well under pressure when needing to meet deadlines
Crew Member
Chick- Fil- A
Virginia Beach, Virginia
01.2022 - 09.2022
- Greets and welcomes customers
- Cashier
- Acknowledge customers’ issues and resolved their problems quickly and efficiently
- Effectively communicated with employees and upper management to ensure complete care of customers
- Early morning food prep to save staff time during busy hours
- Checked orders for accuracy and delivered to customers
- Performed shift changing tasks each day to keep the store efficient and neat
- Cleaned the kitchen and dishes
- Made biscuits for morning rush customers starting at 5 AM
- Prepped the salad bar and stocked the shelves to upkeep the stock
- Prepped food for call out orders
- Uphold the correct temperature for the food in the warmers
- Accepted and processed customers’ payments via cash, credit/debit card, and or checks. Checking for validity for continuing with the interaction
- Maintained effective supply levels by counting, monitoring, and reordering food/stock/goods
United States Army
01.2017 - 01.2020
- Demonstrates Active Listening through body language and responses
- Proactively takes initiative to resolve issues
- Detailed – oriented and efficient
- Works well under pressure in a fast- paced environment
- Efficiently assess problems or negative situations
- Starts pumps and open valves or used automated equipment to regulate the flow of oil in pipelines in/out of tanks
- Displays a positive attitude and presentation in the workplace
- Flexibility and the ability to work within a multi-disciplinary team
- Exceptional time management skills
- Control and operate main-fold pumping systems to circulate liquids through a petroleum refinery
- Overseas cross training of prospective employees
- Operated the control panels to coordinate and regulate process variables such as temperature and pressure, as well as directed product flow rate according to process schedules
- Monitor process indicators, instruments, gauges, and meters to detect and report any foreseeable problems
- Stood guard when shift was required for 12-hour shifts
- In charge of a platoon while leading them to certain locations and destinations that were required for us to go to
- Stood gate guard and checked Id’s and paperwork in order to let civilians into the tanker locations for re-fills or top offs
- Conveys a positive image of the product and employer
- Efficiently assess problems and or negative situations
Education
Associates degree - Criminal Justice
University of Phoenix
Phoenix, ArizonaHigh School Diploma -
Tallwood High School
Virginia Beach, VA06-2017
Skills
- Problem-solving skills
- Effective under pressure
- Effective leadership
- Skilled in employee and customer interactions
- Emotional intelligence
- Ability to work independently within a team environment while being able to meet deadlines
- Ensures confidentiality across all levels
- Adaptability
- Driven professional
- Ambitious
- Excellent phone etiquette and proven customer service abilities
- Ability to make decisions based on guidelines
- Possess effective time management skills
- Display a professional demeanor
- Able to work in an open environment and remotely
- Strong basic computer skills utilizing Microsoft office
- Financial transactions
- Customer support
- Relationship building
- Customer service
Certification
- AAA DRIVER PROGRAM - DRIVERS ED CLASS THROUGH SCHOOL
- CERTIFICATION OF PARTICIPATION - THE LIONESS OF OPTIMISM, VALUES, AND ETHICS GIRLS GROUP
- TECHNICAL & CAREER EDUCATION CENTER - MEDICAL SYSTEMS ADMINISTRATION
- TECHNOLOGY DEPARTMENT - CONSTRUCTION TECHNOLOGY THE HOUR OF CODE
- COMPUTER SCIENCE BASIC CONCEPTS - NATIONAL WORKPLACE READINESS SKILLS
- CAREER AND TECHNICAL EDUCATION CONSORTIUM OF STATES
- COMMERCIAL DRIVERS LICENSE - RECEIVED THROUGH MILITARY TO DRIVE TANKERS AND FUEL TRUCKS
- CPR CERTIFIED - RECEIVED THROUGH MILITARY
Timeline
Member Service Representative
Towne Bank
02.2026 - Current
Teller
Old Point National Bank
06.2025 - 02.2026
Customer Service Representative
PNC
09.2022 - 06.2025
Crew Member
Chick- Fil- A
01.2022 - 09.2022
United States Army
01.2017 - 01.2020
Associates degree - Criminal Justice
University of Phoenix
High School Diploma -
Tallwood High School