LEXI Salvo
Haslet
Summary
Results-driven sales professional with extensive experience in customer service and complaint resolution. Demonstrated success in developing teams and implementing strategies that enhance customer satisfaction and achieve sales goals.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Fort Worth
01.2026 - Current
- Advised customers on financial solutions tailored to individual needs and goals.
- Addressed customer complaints with professionalism and empathy, enhancing overall satisfaction.
- Processed customer requests for checks, transfers, and loan applications.
- Maintained precise records of customer interactions and transactions, supporting effective service delivery.
- Investigated and resolved account discrepancies, ensuring accurate financial records and customer trust.
- Explained banking procedures and regulations to customers accurately.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
Call Center - Customer Service
City of Fort Worth
Fort Worth
09.2024 - 12.2025
- Delivered direct customer support via phone and email, resolving product and service inquiries to enhance customer satisfaction.
- Ensured professionalism in phone interactions, contributing to consistent high-quality customer service experiences.
- Efficiently handled service calls based on requests from customers or the dispatch team.
- Recorded detailed information in customer accounts post-service interactions, supporting efficient follow-up and service continuity.
Pro Makeup Artist & Sales Team Leader
Sephora
10.2023 - 10.2024
- Boosted customer confidence by demonstrating effective product usage tailored to individual needs.
- Provided expert advice on current beauty trends and new product launches.
- Performed makeup services for weddings, proms, and various special occasions.
- Showcased latest beauty products through strategic visual merchandising that attracted customer interest and increased engagement.
- Coordinated appointment bookings, cancellations, and rescheduling to optimize client satisfaction and service flow.
- Upheld a clean and sanitary work environment following health regulations.
Store Manager
Sephora @ Kohl's
Lexington Park
01.2023 - 09.2023
- Managed daily store operations to ensure exceptional customer experiences.
- Established customer service standards and ensured team compliance to maintain service quality.
- Trained team on product knowledge and sales techniques, enhancing overall team capabilities.
- Monitored inventory management, focusing on stock levels and merchandising displays.
- Executed cycle counts and audits, controlling shrinkage for accurate inventory records.
Sales Pro / Project Manager
Revival Restoration
Waldorf
10.2021 - 01.2023
- Managed multiple projects with competing deadlines simultaneously.
- Managed client communications to align project goals and enhance satisfaction.
- Coordinated with subcontractors to optimize workflow and effectively allocate resources.
- Facilitated meetings to provide project updates and promptly address issues.
- Conducted site inspections to assess progress and quality standards.
Education
Hairdressing Academy -
Tony & Guy Graduate
Keller, TX01-2018
High School Diploma -
Haltom High
Haltom City, TX01-2014
Skills
- Team leadership
- Operational management
- Key holder responsibilities
- Marketing strategies
- Sales goal achievement
- Professional communication etiquette
- Pressure performance
- Reliability and organization
- Problem-solving skills
- Customer retention expertise
- Adobe proficiency
- Microsoft PowerPoint skills
- Training facilitation
- Creative design artistry
- Project coordination
- Detail orientation
- Financial advisory solutions
- Account oversight
- Complaint handling skills
- CRM expertise
- Conflict resolution techniques
- Investigative abilities
- Visual merchandising skills
- Record maintenance
- Effective communication skills
- Team training capabilities
- Time management proficiency
- Product knowledge expertise
- Call center operations experience
- Sales strategy development
- Service recommendation skills
- Membership renewal processes
- Payment processing knowledge
- Relationship building techniques
- POS system proficiency
- Product sales expertise
- Data security practices
- Workflow optimization strategies
- Client education methods
- Multitasking capabilities
- Sales and upselling techniques
- Decision-making abilities
- Remote work professionalism
Timeline
Member Service Representative
Navy Federal Credit Union
01.2026 - Current
Call Center - Customer Service
City of Fort Worth
09.2024 - 12.2025
Pro Makeup Artist & Sales Team Leader
Sephora
10.2023 - 10.2024
Store Manager
Sephora @ Kohl's
01.2023 - 09.2023
Sales Pro / Project Manager
Revival Restoration
10.2021 - 01.2023
Hairdressing Academy -
Tony & Guy Graduate
High School Diploma -
Haltom High