Terry Walker
Austell,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Credit Union Of Georgia
Acworth, GA
07.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Teller
Credit Union Of Georgia
Acworth, GA
01.2023 - 07.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
STORE MANAGER
AUTOZONE
12.2019 - 12.2021
- Facilitated incoming and outgoing product movements and managed successful merchandizing strategies
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
- Balanced till during closing time and made bank deposits
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Change batteries, spark plugs, fuses, and test various electronic systems to diagnose customers vehicle issues
STORE SUPPORT EMPLOYEE
AUTOZONE
04.2018 - 12.2019
- Processed cash and credit transactions using POS system
- Handled customer complaints and resolved issues with tact to restore satisfaction
- Stocked shelves and front-end displays to maintain merchandising standards
- Helped keep inventory rooms stocked and maintained
- Greeted customers and asked open-ended questions to assess needs
Education
Diploma - undefined
McEachern High School
05.2017
Skills
- Leadership development
- Task prioritization
- Team Leadership
- Business Management
- Product merchandising
- Analytical Thinking
Timeline
Member Service Representative
Credit Union Of Georgia
07.2024 - 12.2024
Teller
Credit Union Of Georgia
01.2023 - 07.2024
STORE MANAGER
AUTOZONE
12.2019 - 12.2021
STORE SUPPORT EMPLOYEE
AUTOZONE
04.2018 - 12.2019
Diploma - undefined
McEachern High School