Tonya McCullough
Telcoe Federal Credit Union
Cabot,AR
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation:
Cabot, ARLittle Rock, AROpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off20
Years of experience
Summary
Dynamic professional with a proven track record at Generations Bank, excelling in business development and community relations. Demonstrated expertise in Teller training and decision-making, leading to a significant reduction in employee turnover and consistently exceeding branch sales targets. Committed to fostering positive environments and driving operational success.
Work History
Member Service Representative
1 Year 6 Months- Achieved branch sales goals through strategic cross-selling of credit union products and services.
- Represented credit union at community outreach events, enhancing local engagement with mission and values.
- Collaborated with Loan Officers to drive loan production and support members' financial needs.
- Contributed to a significant rise in draft account openings, resulting in a 70% increase in draft accounts.
- Successfully collaborated with Loan Officers to increase loan production.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Coordinated staffing schedules during supervisor's absence to ensure operational efficiency.
- Coordinate staffing in absence of Supervisor
Branch Manager
1 Year- Reduced employee turnover by fostering positive work environment and implementing competitive compensation packages, enhancing team stability.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Spearheaded community outreach programs, strengthening branch's commitment to social responsibility and enhancing local engagement.
- Conducted Staff Meetings
- Created an Accountable and Positive Branch Culture
Owner
4 Years 2 Months- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Enhanced operational efficiency by managing budgets, accounts, and costs.
- Manage day-to-day business operations.
- Organized and attended trade shows and special events to showcase products and attract new customers.
- Developed and implemented marketing strategies that generated new customers and increased sales.
Processing Coordinator
1 Year 10 Months- Managed pipeline of 50+ loans from initial application to closing, prioritizing timelines and required documentation for efficient processing.
- Understood FHA, VA, and Conventional loan processes
- Coordinated closing processes with title and insurance companies to ensure timely completion and compliance.
- Collected and organized essential paperwork including title, insurance files, loan documents, and tax histories to facilitate smooth loan processing.
- Knowledge of FHA, VA and Conventional Loans
- Worked primarily remotely with minimal supervision.
Teller
1 Year 9 Months- Boosted product referrals by 155% and improved close rate on referrals by 22% by year end 2020.
- Managed branch cash audits with 100% accuracy
- Opened new deposit accounts and performed account maintenance, with a document compliance rating that averaged 99%
- Managed branch cash audits with 100% accuracy
- Maintained a minimal offage record for the branch, with less than $50 in unrecovered losses total for 2020
- Trained 3 new tellers, achieving the lowest branch turnover rate in the state, surpassing the state average by 42%.
- Minimized instances of non-compliance through diligent monitoring of internal controls and conducting periodic audits.
- Achieved optimal results during external audits by diligently preparing documentation and providing evidence of strong internal controls.
Member Service Representative
2 Years 9 Months- Drove branch sales goals by cross-selling credit union products and services, enhancing member engagement.
- Represented credit union at community outreach events, promoting mission and values to strengthen local connections.
- Collaborated with Loan Officers to enhance loan production, supporting overall branch performance.
- Contributed to a significant rise in draft account openings, resulting in a 70% increase in draft accounts.
- Successfully collaborated with Loan Officers to increase loan production.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
- Managed staff scheduling during supervisor's absence
- Coordinate staffing in absence of Supervisor
Education
Associate of Applied Science - Medical Billing And Coding
Diploma - College Preparatory Curriculum
Skills
Notary
Horizon XE Core System
Decision-Making
Cash Handling
Customer Service
Marketing
Coaching and Mentoring
Business Development
Performance Reviews
Operational Reports
Event Planning
Staff Development
Community Relations
Compliance Monitoring
Leadership
Symitar Core System
Synergy Imaging System
References
Available upon request.
Timeline
Member Service Representative
Telcoe Federal Credit Union
04.2025 - Current
Branch Manager
Generations Bank
10.2023 - 10.2024
Processing Coordinator
Cornerstone Home Lending, Inc.
03.2021 - 01.2023
Owner
Moxie Beads LLC
08.2020 - 10.2024
Teller
United Federal Credit Union
06.2019 - 03.2021
Member Service Representative
EFCU Financial Credit Union
08.2016 - 05.2019
Remington College
Associate of Applied Science from Medical Billing And Coding
TL Weston High School
Diploma from College Preparatory Curriculum