Amanda Martens
Callender,IA
Summary
Dynamic Member Service Representative with a proven track record at Citizens Community Credit Union, excelling in customer support and issue resolution. Skilled in financial transactions and relationship building, I enhanced member satisfaction through effective communication and problem-solving, contributing to timely loan approvals and safeguarding member assets.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Citizens Community Credit Union
Fort Dodge, IA
02.2023 - Current
- Assisted members with account inquiries and transactions, ensuring prompt and accurate service.
- Resolved member issues through effective communication and problem-solving techniques.
- Educated members on credit union products, enhancing their understanding of available services.
- Maintained thorough knowledge of financial regulations and compliance requirements to support operations.
- Processed loan applications, contributing to timely approvals and enhanced member satisfaction.
- Collaborated with team members to improve workflow efficiency and service delivery standards.
- Monitored account activities to identify potential fraud, safeguarding member assets effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Verified customer identification and documentation for compliant transactions.
Tanning Consultant
Sun Tan City
Fort Dodge, IA
05.2021 - 08.2021
- Educated clients on safe tanning practices and recommended suitable products for individual skin types.
- Managed inventory of tanning lotions and supplies to ensure product availability and optimal stock levels.
- Assisted in training new staff on customer service protocols and operational procedures for tanning services.
- Developed promotional strategies to enhance client engagement and increase salon traffic during peak seasons.
Receptionist and Treatment Tech Supervisor
Young Woman's Christian Association, YWCA
Fort Dodge, IA
04.2012 - 01.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and service delivery.
- Maintained accurate records of client inquiries, contributing to improved data management practices.
- Assisted in organizing community events, fostering engagement and outreach for local programs.
Personal Support Professional
Opportunity Living
Fort Dodge, IA
03.2010 - 04.2012
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed individualized care plans, ensuring alignment with client needs and preferences.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Trained new staff on best practices for personal support, improving team effectiveness.
Education
Associate of Arts -
Iowa Central Community College
Fort Dodge, IA01-2023
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Notary
- Transaction processing
- Issue resolution
- Complaint handling
Timeline
Member Service Representative
Citizens Community Credit Union
02.2023 - Current
Tanning Consultant
Sun Tan City
05.2021 - 08.2021
Receptionist and Treatment Tech Supervisor
Young Woman's Christian Association, YWCA
04.2012 - 01.2016
Personal Support Professional
Opportunity Living
03.2010 - 04.2012
Associate of Arts -
Iowa Central Community College