Ruby Ann Lopez
San Antonio,TX
Summary
A strong background in administrative support and customer service. Adept at managing office documentation, assisting staff and clients, coordinating schedules, and maintaining organized systems that improve workflow. Recognized for strong attention to detail, professionalism, and the ability to create a positive experience for both internal teams and the public.
Overview
29
29
years of professional experience
Work History
Member Service Representative
USAA
San Antonio, TX
10.2021 - Current
- Created and entered enrollment applications for new consumers in company database.
- Monitored membership database for accuracy and confidentiality.
- Solicited sales of new or additional services or products.
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Participated in strategic planning sessions, focusing on member engagement strategies.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Updated records with details of customer interactions and transactions.
- Collaborated with cross-functional teams to address member needs.
- Monitored lobby area for cleanliness, safety, and stocked brochures or promotional materials for member use.
- Assisted members with account inquiries and transactions.
- Operated computer to accurately post transactions and update member account information.
- Maintained up-to-date knowledge of membership policies and procedures.
- Collaborated with team members to achieve department objectives and improve member satisfaction rates.
- Resolved member complaints with focus on satisfaction and retention.
Bookkeeping Administrative Assistant
Northside ISD
San Antonio, TX
07.1998 - 10.2021
- Improved budgeting processes by collecting, compiling, and forecasting data.
- Prepared and entered financial transactions into accounting software.
- Checked and audited records for correctness.
- Collaborated with accounting team to improve financial procedures.
- Recorded, stored and analyzed information using accounting software.
- Prepared financial reports and submitted to supervisor.
- Assisted in development and implementation of financial policies.
- Revamped inventory management with targeted purchasing strategies.
- Facilitated timely and accurate payroll processing.
- Led performance evaluation processes to ensure fair and effective assessments.
- Addressed employee relations issues, harassment allegations and work complaints.
- Interpreted and explained human resources policies, standards and regulations.
- Organized employee records consistently, staying compliant with internal and government requirements.
- Coordinated benefits administration, optimizing employee satisfaction and retention.
- Designed employee recognition programs that boosted morale and performance.
- Maintained accurate personnel records for compliance with federal and state regulations.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Municipal Court Clerk
City of San Antonio
San Antonio, TX
01.1997 - 05.1998
- Managed case files and documentation for municipal court proceedings.
- Coordinated communication between judges, attorneys, and court personnel.
- Processed legal documents and maintained accurate record-keeping systems.
- Oversaw scheduling of court hearings and appointments for efficiency.
- Reduced data entry errors by implementing a rigorous review system for all entered information in the court''s electronic database.
- Enhanced courtroom organization with meticulous preparation of essential documents for daily hearings.
- Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.
- Assisted in expediting case resolutions by promptly scheduling hearings, trials, and conferences as needed.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
Education
Associate in Arts (A.A.) - Business Administration
Northwest Vista College
San Antonio, TX5 2025
Skills
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer engagement and loyalty
Developed strategic partnerships to support organizational objectives and foster teamwork
Managed financial transactions to support organizational budgeting and reporting needs
Oversaw customer support operations to drive service excellence Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support delivery
Led diverse teams in executing strategic initiatives to meet organizational objectives
Oversaw the integration of Microsoft Office tools to enhance team productivity and collaboration Championed the development of streamlined processes for document management and reporting Fostered an environment of efficiency through effective use of software applications
Maintained a professional telephone demeanor to foster positive communication with stakeholders
Customer service
Call center experience
Database management
Document processing
Member onboarding
Teamwork and collaboration
Calm and professional under pressure
Problem resolution
LANGUAGE
Spanish
Advanced
Timeline
Member Service Representative
USAA
10.2021 - Current
Bookkeeping Administrative Assistant
Northside ISD
07.1998 - 10.2021
Municipal Court Clerk
City of San Antonio
01.1997 - 05.1998
Associate in Arts (A.A.) - Business Administration
Northwest Vista College