Saleh Ahmed
Moore,OK
Summary
A seasoned professional with over 10 years in proven skills in revenue and profit growth as a Multi-Unit Supervisor and a Franchise Business Consultant. Led the implementation of home delivery programe and new store opening team. Key qualification is developing relationship to exert positive influence in accomplishing goals.
Overview
16
16
years of professional experience
Work History
Member Service Representative
Media Riders Inc
12.2022 - 09.2023
- Assisted members with various questions from multiple states on services, provided and performed certain functions with high degree of customer satisfaction.
New Franchisee Senior Business Consultant
SONIC
OKC, OK
05.2016 - 07.2022
- Developed, coached, and mentored Franchisees; provided business and operational guidance while leading through exceptional, natural relationship building skills and influence
- Recommended strategies to assist franchisees in establishing resourceful solutions to create a superior operation
- Gained commitment for correction and be an active partner or contact, as needed, for the Franchisee to be successful
- Always in the top 5 in KPI among 24 FBCs and sales increase year over year
- Was a constant communicator
- Whether by phone, email or zoom, I was often in contact with our franchise partners
- Whether they needed our business acumen or just a friendly ear to talk to, I was their go-to person
- Was featured speaker in many franchisee conventions
- Was knowledgeable of the franchise agreement, Franchise Sales, FDD and managed to its opportunities by understanding, interpreting, upholding, and enforcing compliance by all franchise owner’s specifications and contractual requirements
- Represented Operations during Discovery Day
- Managed company’s New Store Opening Team
- Oversaw all new store openings for the entire USA, maintaining, training, and developing A-Team, ensuring the hand-off from development, to store trainer, and to operations occurred with excellence and the store has been set up for success
- Was go-to person for New Store Openings
- Conducted regular restaurant visits that provide value that creates sales, profit, and operational efficiency
- Conducted regular business planning sessions to include P/L analysis, local store marketing with franchise partners to set, measure and adjust goals
- Ensured franchisee compliance with all Standard Operating Procedures, Operations Assessment Reports, Food Safety Evaluations and developed corrective action plans, milestones, and timetables where appropriate and implement tactics accordingly to ensure minimum operating standards were attained and maintained.
Regional/Corporate Training Consultant
SONIC
OKC, OK
04.2007 - 05.2016
- Developed, maintained, and tracked classroom and field training programs across the region including new initiatives for both managers and hourly employees
- Hosted and facilitated the Sonic University classes; contributed to curriculums including food safety training that drove company culture, sales, and profitability
- Supported an e-learning and in-store training strategy with a focus on how to enhance operational skills and knowledge
- Completed additional projects assigned by the leadership team in support of Human Resources and/or Operations Excellence
Multi-Unit Regional Supervisor/Restaurant Owner
PIZZA INN
Midwest City, OK
- Led a team of leaders: Developed high performing, results driven teams through coaching, providing transparent insight and feedback, and meaningful developmental opportunities
- Was named Supervisor of the year back-to-back year for sales and profit growth
- Maintained full responsibility of up to 21 full-service restaurants for financial performance directly impacting area restaurant operations and was accountable for all aspects of the restaurant EBITDAR - budget planning and sales growth
- Supervised highest volume sales and profitable market consists of Southern Oklahoma and North Texas.
Education
Bachelor of Business Administration (BBA) - Business Administration and Management
UNIVERSITY OF CENTRAL OKLAHOMA
Skills
- Customer Service
- Consulting
- Project Management
- People Development
- Organizational Development
- Restaurant Management
- Training
- Leadership Development
- Public Speaking
- Microsoft PP and Excel
- POS proficiency in Micros and INFOR
- Storyteller
- Volunteer work on behalf of the company
- Customer Support
- Complaint Handling
- Client Education
- Issue Resolution
Affiliations
- Traveling, learning new cultures, new places.
Accomplishments
- Named Supervisor of the year two years in row for outstanding contribution to sales and profit growth.
- Led in KPI rankings among 24 FBCs in the company.
Timeline
Member Service Representative
Media Riders Inc
12.2022 - 09.2023
New Franchisee Senior Business Consultant
SONIC
05.2016 - 07.2022
Regional/Corporate Training Consultant
SONIC
04.2007 - 05.2016
Multi-Unit Regional Supervisor/Restaurant Owner
PIZZA INN
Bachelor of Business Administration (BBA) - Business Administration and Management
UNIVERSITY OF CENTRAL OKLAHOMA
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