Jennifer Lopez
San Antonio,TX
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of clinical protocols to ensure smooth coordination and effective patient communication. Dedicated to providing excellent care to patients in a friendly and energetic manner to ensure a positive experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Media Riders
08.2022 - Current
- Review and explain member pre-authorizations, claims and referrals
- Schedule member appointments
- Educate members on plan benefits and limitations
- Submit complaint and appeal requests
- Ensure exceptional customer service practices were implemented
Customer Service Representative
Bloom Insurance Agency
08.2021 - 07.2022
- Assisted members with their HRA's for health insurance while employing strong communication skills to consistently achieve 10/10 on customer satisfaction
- Maintained a positive and strong work ethic when dealing with dissatisfied customers to comply 100% with company policies and procedures on costumer service
- Scheduled customer appointments
Grocery Bagger
HEB
03.2018 - 08.2021
- Ensured efficient bagging operations, minimizing wait times for customers at checkout.
- Assisted in maintaining cleanliness and organization of bagging area to enhance workflow efficiency.
- Collaborated with cashiers to streamline customer service experience during peak hours.
- Implemented best practices for bagging fragile items, reducing product damage complaints from customers.
- Enhanced customer satisfaction through friendly interactions and attentive service during transactions.
Education
No Degree - Medical Assisting
Concorde Career College
San Antonio, TX01-2026
High School Diploma -
John F Kennedy
San Antonio, TX05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Research
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- Phlebotomy
- Electronic health records
- Professionalism and ethics
- Maintaining confidentiality
- Vital Signs
- CPR Certified
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Media Riders
08.2022 - Current
Customer Service Representative
Bloom Insurance Agency
08.2021 - 07.2022
Grocery Bagger
HEB
03.2018 - 08.2021
No Degree - Medical Assisting
Concorde Career College
High School Diploma -
John F Kennedy