Open To Work
Verified
This profile is verified using an email address.
SAMANTHA BLAKE
PALMYRA,NY
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSummary
Highly-motivated, personable, and dedicated employee with extensive experience and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Member Service Representative
Ymca Of Greater Rochester
Penfield, NY
10.2025 - Current
- Assisted members with inquiries regarding programs and services offered.
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Resolved member concerns through effective communication and problem-solving strategies.
- Processed membership applications and renewals efficiently and accurately.
- Facilitated tours for prospective members, showcasing facility features and offerings.
- Enhanced member relationships by providing excellent service during each interaction.
- Initiated positive interactions with customers to enhance their experience. in a friendly and professional manner.
- Maintained accurate records of member interactions and service requests consistently.
- Coordinated class schedules and communicated updates to members promptly.
- Collaborated with team members to improve service delivery processes regularly.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Adhered to all applicable policies, procedures, regulations, and laws.
Team Member
Taco Bell
Fairport, NY
07.2025 - 01.2026
- Assisted customers with menu selections and provided friendly service.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new team members using approved training materials and information.
- Prepared food items following Taco Bell's quality and safety standards.
- Maintained cleanliness of work areas, dining spaces, and equipment.
- Adapted to different roles within the team to enhance workflow efficiency.
- Monitored inventory levels and reported shortages to management promptly.
- Monitored expiration dates on food items for freshness assurance.
- Uphold high standards of productivity and quality in operations.
- Upheld high standards of productivity and quality in operations.
KENNEL ATTENDANT
Creekside Resort INC.
Macedon, US
04.2024 - 06.2025
- Provided compassionate care to boarded dogs, ensuring their well-being and comfort through tailored feeding, monitoring routines, personalized attention, and nurturing interactions.
- Monitored and assessed the health of dogs, proactively addressing concerns to maintain optimal care and prevent health issues.
- Managed inventory of supplies, ensuring availability and preventing shortages during peak boarding periods to maintain smooth operations.
- Administered medications according to veterinary guidelines, ensuring effective treatment and care for each animal.
- Monitored health of dogs, proactively addressing concerns to maintain optimal care and prevent health issues.
DELIVERY DRIVER
Mac's Pizza Shack
Macedon, US
10.2023 - 07.2024
- Executed over 30 timely deliveries daily while maintaining a 95% on-time rate, enhancing customer satisfaction and trust in service reliability.
- Provided exceptional customer service by promptly addressing inquiries, contributing to a remarkable 98% customer satisfaction rating.
- Resolved delivery issues promptly, ensuring customer satisfaction and received commendations.
- Optimized delivery routes using GPS, minimizing delays and fuel consumption.
- Ensured safe, efficient transport of perishable items, adhering to traffic laws.
- Cultivated strong relationships with regular customers, fostering loyalty and encouraging repeat business through friendly interactions.
- Coordinated with team members to streamline delivery processes, reducing wait times and improving service efficiency.
- Maintained delivery logs and cash transactions, ensuring compliance with safety protocols and accuracy in financial reporting.
PORTER/PARTS DRIVER/SHUTTLE DRIVER
Van Bortel Ford
East Rochester, US
01.2023 - 01.2024
- Coordinated vehicle movements within dealership premises, ensuring timely access and efficient workflow.
- Streamlined vehicle organization on the lot, optimizing space and ensuring easy access, which improved customer flow and led to noticeable improvements in operational efficiency.
- Streamlined vehicle organization on the lot, optimizing space and ensuring easy access, which improved customer flow and led to noticeable improvements in operational efficiency.
- Implemented a systematic approach for vehicle inspections prior to handoff, ensuring high cleanliness standards and significantly reducing customer complaints.
- Worked closely with the sales team to prepare vehicles for display, enhancing presentation quality and boosting customer interest.
- Maintained cleanliness and organization of dealership lot and service area while managing key inventory for accurate tracking and retrieval for service team.
- Facilitated the pickup and delivery of vehicles to customers and parts to technicians, ensuring timely service.
- Prioritized tasks based on urgency levels established by management.
CASHIER/WAITRESS/HOSTESS
Charlie Riedel's Restaurant
Webster, US
05.2021 - 01.2023
- Cultivated strong customer relationships through engaging interactions, enhancing guest loyalty and creating a welcoming atmosphere.
- Streamlined order processing by collaborating with kitchen staff, achieving timely food delivery and improving overall customer satisfaction.
- Implemented efficient order management procedures, enhancing food delivery times and significantly elevating customer satisfaction.
- Coordinated with team members to efficiently manage multiple tasks, fostering a supportive work environment and enhancing service delivery.
- Coordinated with team members to manage multiple tasks, improving service delivery and fostering a supportive work environment.
- Implemented order management procedures, enhancing food delivery times and improving overall customer satisfaction.
- Resolved food preparation errors and managed longer than normal wait times, demonstrating strong problem-solving skills.
- Maintained high standards of cleanliness and safety, ensuring compliance with health regulations and providing a safe dining environment.
CASHIER/STORE ASSOCIATE
Pet Supplies Plus
Penfield, US
11.2020 - 03.2021
- Delivered outstanding customer service by actively engaging with shoppers, fostering a welcoming environment which enhanced customer loyalty.
- Streamlined inventory processes to enhance stock accuracy and reduce restocking time, ensuring consistent shelf availability.
- Streamlined inventory processes, leading to improved stock accuracy and reduced restocking time, ensuring shelves were consistently filled.
- Coordinated team efforts to meet sales targets through effective product knowledge and suggestive selling techniques.
- Analyzed sales trends to assist in effective product placement, resulting in noticeable sales increases and enhanced customer experience.
- Analyzed customer feedback to pinpoint service improvement areas, resulting in increased satisfaction ratings.
- Maintained a clean and sanitary store environment, ensuring a safer shopping experience.
SALES ASSOCIATE
Journeys
Victor, US
08.2020 - 11.2020
FOOD SERVICE
Wegmans
Penfield, US
08.2017 - 01.2020
Education
HIGH SCHOOL DIPLOMA -
Some College (No Degree) - PSYCHOLOGY
01.2022 - 07.2026
Skills
- Customer Service
- Client Support
- Sales
- Service Delivery
- Customer Experience
- Customer Retention
- Customer Loyalty
- Service Optimization
- Customer Advocacy
- Sales Strategy
- Time Management
- Cash Handling
- POS Systems
- Team Coordination
- Issue management
- Problem Solving
- Team Collaboration
- Team Leadership
- Team Motivation
- Communication
- Organization
- Dispute resolution
- Relationship Building
- Negotiation Skills
- Customer Insights
- Customer metrics
- Workflow Efficiency
- Strategic Planning
- Quality Assurance
- Risk Assessment
- Adaptability
- Phone Etiquette
- Microsoft Office
- Cleaning
- Pet Support
- Sales improvement
- Microsoft Office
- Pet Support
Timeline
Member Service Representative - Ymca Of Greater Rochester
10.2025 - Current
Team Member - Taco Bell
07.2025 - 01.2026
KENNEL ATTENDANT - Creekside Resort INC.
04.2024 - 06.2025
DELIVERY DRIVER - Mac's Pizza Shack
10.2023 - 07.2024
PORTER/PARTS DRIVER/SHUTTLE DRIVER - Van Bortel Ford
01.2023 - 01.2024
Monroe Community College - Some College (No Degree), PSYCHOLOGY
01.2022 - 07.2026
CASHIER/WAITRESS/HOSTESS - Charlie Riedel's Restaurant
05.2021 - 01.2023
CASHIER/STORE ASSOCIATE - Pet Supplies Plus
11.2020 - 03.2021
SALES ASSOCIATE - Journeys
08.2020 - 11.2020
FOOD SERVICE - Wegmans
08.2017 - 01.2020
Homeschool - HIGH SCHOOL DIPLOMA,