Jessica Amador

Assisted members with daily transactions including deposits, withdrawals, payments, and wires. Opened and closed accounts while cross-selling financial products. Resolved issues and acted as the main liaison to build relationships and provide tech-savvy service while balancing cash drawers accurately.

• Assisted members with account inquiries, ensuring satisfaction through effective communication and problem resolution.
• Processed member transactions accurately, maintaining compliance with policies and enhancing operational efficiency.
• Educated members on product offerings, promoting services to optimize customer experience and engagement.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.

• Answered customer queries, complaints, and requests
• Provided technical assistance
• Documented interactions
• Answered user inquiries regarding computer software or hardware operation to resolve problems
• Processed client payments and updated accounts
• Entered client details and notes into system for interdepartmental access and review
• Educated customers about billing, payment processing and support policies and procedures.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Promptly responded to inquiries and requests from prospective customers.
• Troubleshoot issues with devices and apps. Walking customers through steps.
• provides customer support and assistance via live chat.

• Advised customers of alternative actions and strategies for debt repayment and attempted
• Collected and processed patient payments and maintained patient files.
• Inbound and outbound calls.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Maintained consistently high success rate of collecting on overdue accounts.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Processed debtor payments and updated accounts to reflect new balance.
• Worked with customer to create debt repayment plan based on current financial condition.

• Receptionist duties
• Answering phones.
• Greeting patients.
• Check-in and check-out patients.
• Schedule appointments.
• Opening and closing files along with faxing
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Received, recorded and filed medical payments by check, cash, and credit card.

• Opened new client files and new matters in CMS
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Interviewed clients and obtained vital case information to support associates
• Client intakes
• Receptionist duties
• Opening new personal injury cases
• Transferring calls to attorney's and calling clients
• Filing
• Putting client's folders together
• Answering phones
• Mailing out letters to clients and intakes

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone, or postal mail.