JONATHAN BAITINGER
Jacksonville,Florida
Summary
Customer-focused professional with over 10 years of experience in retail, financial services, landscaping, and hospitality. Proven ability to build positive customer relationships, resolve concerns efficiently, and provide excellent service in fast-paced environments. Skilled in communication, time management, problem-solving, and teamwork. Committed to creating positive customer experiences and contributing to organizational success.
Knowledgeable representative with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
Jacksonville, FL
01.2024 - Current
- Assisted members with account inquiries and financial service needs, ensuring timely and accurate resolutions.
- Resolved customer concerns, enhancing member satisfaction through professionalism and attention to detail.
- Educated members on available products and services, leading to informed decisions and increased engagement.
- Built strong relationships through exceptional customer service.
- Handled sensitive financial information with confidentiality.
Retail Team Member
Target
Jacksonville, FL
01.2021 - 01.2024
- Guided customers in product selection and purchasing decisions, enhancing overall satisfaction.
- Organized merchandise displays and restocked inventory, ensuring product availability and appealing store presentation.
- Helped create a positive shopping experience for customers.
- Maintained organized merchandise displays and stocked inventory.
- Contributed to a positive shopping experience for customers through attentive service and support.
- Fulfilled guest orders for Target's drive up service in a very timely manner one of the busier locations in jacksonville FL obtaining great time, correct picks, and also brought the orders out to the guest in a timely manner.
- Was deemed as a "global" employee due to the fact i was in every department and knew how to properly demonstrate leadership in those departments
Landscaping Crew Member
BrightView Landscapes
01.2014 - 01.2021
- Maintained commercial and residential properties, ensuring adherence to company standards for quality and presentation.
- Exhibited strong work ethic and reliability, contributing to team success and project completion.
- Worked effectively with team members to complete projects on schedule.
- Delivered quality service and professionalism, enhancing customer satisfaction and loyalty.
Dishwasher
Red Lobster
01.2012 - 01.2014
- Ensured cleanliness and sanitation standards in high-volume restaurant to support food safety.
- Assisted kitchen staff to maintain workflow and operational efficiency.
- Handled responsibilities in fast-paced environment to meet service deadlines.
Aircraft Detailer
Jefferson City Flying Service
01.2009 - 01.2011
- Cleaned and detailed aircraft interiors and exteriors.
- Upheld rigorous cleanliness and presentation standards to enhance aircraft appearance.
- Ensured meticulous attention to detail and compliance with safety procedures to promote operational safety.
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-2011
Skills
- Membership Engagement
- Customer Service Excellence
- Customer Relationship Building
- Problem Resolution
- Time Management
- Organization
- Attention to Detail
- Adaptability
- Team Collaboration
- Communication Skills
- Account Management
- Professionalism
- Relationship building
Accomplishments
- Achieved a "Member "Experience" award by always giving my best to the members/customers while at Navy Federal.
ADDITIONAL STRENGTHS
- Strong interpersonal skills
- Dependable and punctual
- Quick learner
- Ability to work independently and as part of a team
- Dedicated to providing outstanding customer service
Languages
English
Native or Bilingual
Timeline
Member Service Representative
Navy Federal Credit Union
01.2024 - Current
Retail Team Member
Target
01.2021 - 01.2024
Landscaping Crew Member
BrightView Landscapes
01.2014 - 01.2021
Dishwasher
Red Lobster
01.2012 - 01.2014
Aircraft Detailer
Jefferson City Flying Service
01.2009 - 01.2011
High School Diploma -
Jefferson City High School