Jovan Villars
Pittsburgh,PA
Summary
Dynamic customer service professional with over 13 years of experience in complaint resolution and membership engagement. Known for strong attention to detail and effective communication, consistently fostering customer loyalty and satisfaction in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Costco Wholesale Corp
Homestead, Pennsylvania
07.2008 - 10.2021
- Educated members on warehouse policies and procedures.
- Answered member questions about products and services.
- Assisted members with inquiries about products and services.
- Maintained knowledge of current promotions and membership benefits.
- Addressed customer complaints efficiently and courteously to enhance member experience.
- Resolved member complaints effectively to foster customer loyalty.
- Managed customer conflicts and challenging situations calmly, leveraging internal knowledgebases to develop tailored solutions.
- Ensured accurate identity verification for new accounts to maintain security standards. on new accounts using established procedures.
Customer Service Representative
Dave & Buster's
Homestead, Pennsylvania
09.2002 - 06.2008
- Handled customer complaints with empathy and professionalism to retain satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted guests with inquiries and resolved issues promptly.
- Educated guests on menu items and promotions to enhance their experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new staff on customer service protocols and company standards.
- Developed strong customer relationships to encourage repeat business.
Americorp Member
AmeriCorps Program
Pittsburgh, Pennsylvania
05.2001 - 12.2001
- Executed community events by collaborating with team members for effective planning.
- Fostered inclusivity in volunteer initiatives through engagement with diverse populations.
- Developed educational programs that promoted civic engagement and improved community involvement.
Telemarketer
Reese Brothers
Monroeville, Pennsylvania
08.2000 - 03.2001
- Conducted outbound calls to promote products and generate new customer accounts.
- Achieved established sales targets through diligent outreach to prospective clients.
- Provided timely, courteous responses to inquiries, enhancing customer engagement.
- Utilized scripts for effective communication during telemarketing activities.
- Contributed to monthly sales goals by delivering comprehensive data analysis.
- Ensured compliance with all applicable laws and regulations in telemarketing efforts.
Education
GED -
Hill House Association
Braddock, PA09-2001
High School Diploma -
Wilkinsburg High School
Wilkinsburg, PA06-2000
Skills
- Customer relationship management
- Membership engagement
- Policy compliance
- Identity verification
- Call center operations
- Complaint handling
- Conflict resolution
- Escalation handling
- Effective communication
- Relationship building
- Attention to detail
- Customer service
- Call center operations
- Senior leadership support
- Retail store support
- Multitasking Capability
Timeline
Member Service Representative
Costco Wholesale Corp
07.2008 - 10.2021
Customer Service Representative
Dave & Buster's
09.2002 - 06.2008
Americorp Member
AmeriCorps Program
05.2001 - 12.2001
Telemarketer
Reese Brothers
08.2000 - 03.2001
GED -
Hill House Association
High School Diploma -
Wilkinsburg High School