Novaleigh Paz
Odessa
Summary
Dynamic professional with extensive experience in customer service and problem-solving at Southwest 66 Credit Union. Proven ability to enhance member satisfaction through effective communication and relationship building. Skilled in transaction processing and inventory management, consistently ensuring operational efficiency and a positive customer experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Member service Representative
Southwest 66 Credit Union
Odessa
03.2024 - 07.2026
- Interact with members of the credit union and provide customer service.
- Promote product and services.
- Answering phone calls and taking inquiries.
- Problem solving, as well as helping tellers with transactions.
- Overseeing and doing observations of tellers when managers are out or unavailable.
- Taking inventory of office supplies, forms, and any additional branch items.
- Keeping the branch clean and organized.
Certified Clinical Hemodialysis Technician
American Renal Associates
07.2021 - 03.2024
- Monitoring patients
- Measuring and recording STATS
- Cannulating patients
- Experience with hemodialysis machine
- Experience in EMR charting system.
- Keeping track of supplies using inventory sheets.
cashier/& cook
Texas Burger
01.2020 - 04.2021
- Prepare meals for customers.
- Taking customers orders and making sure they’re satisfied with their orders.
- Serving customers.
- Greeting and interacting with customers as they walk and make sure they’re comfortable.
- Handling or counting money at the register and receiving payment from the customer in cash or by debit card.
- Maintaining a clean environment for both the customers and employees.
- Answering phones and taking over the phone orders.
- Using a POS system to place orders and cash customers out.
cashier & laundress
Iwash of texas
01.2020 - 04.2021
- Sorting, washing, and drying clothes.
- Tracking which items belong to whom.
- Keeping an updated inventory of customers' laundry orders, laundry detergent, and laundry supplies.
- Ensuring the building remains clean at all times.
- Answering the phone to listen to customers' concerns or questions and finding a solution to them.
- Using a POS system to place orders and cash customers out.
Education
Phlebotomy Program - Phlembotomy Certification
Odessa College
Odessa, TX06-2020
High School - High School diploma
Midland Senior High
Midland, TX05-2019
Some College (No Degree) - Genera Studies
Odessa College
Odessa, TXSkills
- Communication
- Teamwork
- Customer service
- Time management
- Work well under pressure
- Multi-tasking
- Quick thinking
- Problem solving
- Product promotion
- Inventory management
- EMR charting
- Transaction processing
- Customer relationship management
- Regulatory compliance
- Team leadership
- Quality assurance
- Conflict resolution
- Effective communication
- Attention to detail
- Adaptability
- Service recommendations
- Healthcare
- Multichannel communication
- Product sales
- Banking operations support
- Point-of-sale system
- Membership renewals
- Escalation handling
- Relationship building
- Database management
- Service upselling
- Data security techniques
- Issue resolution
- Payment processing
- Customer support
- Database maintenance
- Tracking complaints
- Account management
- Document processing
- Client education
- Workflow optimization
- Member correspondence
- Member account management
- Call center experience
- Account reconciliation
- Sales strategy
- Financial transactions
- Banking
- Complaint handling
- Dispute resolution
- Product recommendations
- Member on boarding
Awards
Employee of the Month, 10/2024
Personal Information
Age: 25
Languages
Spanish
Professional
Certification
certified clinical hemodialysis technician
Timeline
Member service Representative
Southwest 66 Credit Union
03.2024 - 07.2026
Certified Clinical Hemodialysis Technician
American Renal Associates
07.2021 - 03.2024
cashier/& cook
Texas Burger
01.2020 - 04.2021
cashier & laundress
Iwash of texas
01.2020 - 04.2021
Phlebotomy Program - Phlembotomy Certification
Odessa College
High School - High School diploma
Midland Senior High
Some College (No Degree) - Genera Studies
Odessa College