ZOEY PURKHISER
Fishers
Summary
Dedicated and customer-focused Member Service Representative, particularly within credit unions. Proven ability to build strong relationships with members by providing exceptional service and support. Skilled in addressing member inquiries, facilitating transactions, and promoting credit union products and services to enhance member satisfaction and retention. Proficient in utilizing various banking software and systems to manage member accounts efficiently. Recognized for strong communication skills, problem-solving abilities, and a commitment to delivering personalized financial solutions. Eager to contribute to a collaborative team environment and enhance member experiences.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Crane Credit Union
Bedford
04.2024 - Current
- Delivered exceptional customer service to members, resolving inquiries swiftly and effectively
- Processed account transactions accurately, ensuring compliance with credit union policies
- Assisted in onboarding new members, providing guidance on products and services
- Collaborated with team members to achieve branch performance goals
- Maintained up-to-date knowledge of financial products to inform members on options
Instructional Assistant
Lawrence County Independent Schools
Bedford
08.2023 - 03.2024
- Supported classroom instruction and facilitated student engagement
- Assisted in the development of lesson plans and educational materials
- Monitored student progress and provided feedback to teachers
- Collaborated with educators to implement individualized learning strategies
- Administered assessments to evaluate student learning outcomes
- Worked one on one with students with learning disabilities
Education
Bachelor of Science - Accounting And Finance
Western Governors University
Salt Lake City, UTSkills
- Decision Making
- Self-motivation
- Microsoft Office Word
- Interpersonal Skills
- Computer Skills
- Conflict Resolution
- Effective Time Management
- Microsoft PowerPoint
- Communication
- Ability to Work Under Pressure
- Problem Solving
- Microsoft Excel
- Time Management
- Communication Skills
- Microsoft Office
- Teamwork
- Customer Service
- Adaptability
- Attention to Detail
- Collaboration & Teamwork
- Financial Service
References
- Joanne Symcox, Lawrence County Independent Schools, jsymcox@lcis.edu.com
- Kirstin Pemberton, Crane Credit Union, kpemberton@cranecu.org
References
References available upon request.
Timeline
Member Service Representative
Crane Credit Union
04.2024 - Current
Instructional Assistant
Lawrence County Independent Schools
08.2023 - 03.2024
Bachelor of Science - Accounting And Finance
Western Governors University
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