STEPHANIE DEBERRY

• Communicating effectively with prospective and existing members in a positive and professional manner.
• Focusing on executing exceptional service while explaining benefit coverage, providing clarity to inquires, resolving issues, and providing education on self service tools during each member interaction has resulted in 100% resolved customer satisfaction medallia rating.

Work in partnership with the branch manager to position the branch, and its customers, for daily success and organic growth

• Manage the schedule and oversee the daily operations of teller functions to provide exceptional customer service and colleague experience
• Maintain in-depth knowledge of all branch regulations, policies, audit and escalation procedures
• Increase teller efficiency by developing and implementing improved service methods

• Conducted comprehensive needs assessments to match clients with optimal banking products, boosting customer satisfaction.
• Fostered strong client relationships through regular follow-ups, securing loyalty and repeat business.