Carolina Olivera
EOS Fitness
Katy,TX
5
years of professional experience
Dedicated member service representative with a strong focus on customer satisfaction, membership management, and relationship building. Committed to enhancing member experiences through effective communication and problem-solving. I am available for part-time or full time remote employment.
Work History
Member Service Representative
2 Years 5 Months- Managed membership accounts, ensuring accurate billing and timely renewals.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted members in navigating fitness programs, enhancing overall experience and satisfaction.
- Collaborated with team members to improve operational processes and member engagement strategies.
- Conducted facility tours for potential members, highlighting features and benefits of EOS Fitness offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Barista
11 Months- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and coffee brewing equipment efficiently during peak hours.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to streamline workflows, improving service speed during busy shifts.
- Engaged with customers to build rapport, encouraging repeat visits through personalized interactions.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma
Skills
Membership account management
Customer service/Call Center
Membership management
Customer engagement strategies
Client assistance
Dispute resolution
Relationship building
Timeline
Member Service Representative
EOS Fitness
03.2024 - 08.2026Read More
Barista
Starbucks
03.2021 - 02.2022Read More
Cypress Lakes High School
High School Diploma
Read More