Adrian Aguilar
Los Angeles,CA
Summary
Dedicated and detail-oriented professional with strong customer service and cash handling skills, seeking an opportunity in financial services. Bilingual in English and Spanish, with the ability to assist diverse clients and ensure clear communication. Experienced in maintaining accuracy in financial transactions and addressing customer inquiries effectively. Team-oriented, adaptable, and committed to delivering exceptional service and fostering positive client relationships within the financial industry.
Overview
4
4
years of professional experience
Work History
Member Services Representative
California Credit Union
Los Angeles, CA
01.2025 - Current
- Delivered high-quality service to members by handling financial transactions accurately and efficiently, resolving inquiries, and providing personalized banking solutions to meet individual needs.
- Processed high volumes of financial transactions with precision, including deposits, withdrawals, and loan payments, while balancing cash drawers consistently at the end of each shift.
- Increased member engagement by identifying opportunities to cross-sell financial products and services, such as credit cards, loans, and savings accounts, contributing to organizational growth.
Lead Catering Server
DMC Events LA
Los Angeles, CA
02.2021 - Current
- Coordinated and led a team of servers to ensure seamless execution of catering events, delivering exceptional service to clients and guests.
- Managed event setup, service, and breakdown with efficiency, ensuring compliance with company standards, and client specifications.
- Communicated effectively with kitchen staff and event planners to resolve issues promptly, and maintain smooth operations during high-pressure events.
Member Services Representative
CSUSB Recreation & Fitness Gym
San Bernardino, CA
01.2024 - 12.2024
- Created and maintained a welcoming atmosphere for all members and prospective members, while consistently delivering superior customer service and creating positive interactions.
- Involved in all front desk-related activities, including selling memberships and related services, handling cash transactions such as payments and refunds accurately, processing new member sign-ups, answering phones in a friendly manner, and assisting callers with a variety of questions, as well as facilitating all member requests, issues, and questions to ensure a positive experience.
- Actively engaged with members to understand their fitness goals, recommending personalized training packages and fitness programs that aligned with their needs.
Education
B.A. in Adminstration - Finance Concentration
California State University San Bernardino
San Bernardino, CAB.A. in Adminstration - Finance Concentration
University of Portland
Portland, ORSkills
- Customer Service
- Cash Handling
- Cross-Selling
- Membership Account Management
- Client Relationship Building
- Attention to Detail
- Adaptability and Problem-Solving
- Data Entry
Timeline
Member Services Representative
California Credit Union
01.2025 - Current
Member Services Representative
CSUSB Recreation & Fitness Gym
01.2024 - 12.2024
Lead Catering Server
DMC Events LA
02.2021 - Current
B.A. in Adminstration - Finance Concentration
California State University San Bernardino
B.A. in Adminstration - Finance Concentration
University of Portland
Similar Profiles
Dagny DixonDagny Dixon
HELOC Processor at California Credit UnionHELOC Processor at California Credit Union
Gabriella HernandezGabriella Hernandez
Real Estate - Quality Control Specialist at California Credit UnionReal Estate - Quality Control Specialist at California Credit Union
Rodolfo Penaloza DominguezRodolfo Penaloza Dominguez
Financial Services Representative at California Credit UnionFinancial Services Representative at California Credit Union