Hi, I’m
Macey Valentine
Member Service Representative
Jacksonville ,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
year of professional experience
Work History
Navy Federal Credit Union
Member Service Representative
06.2022 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Calvary Christian Academy Middleburg, FL
High School Diploma
05.2021
Skills
- Advanced Account Services
- Account Services
- Digital Services
- Customer Account Management
- Calm and Professional Under Pressure
- Clear Verbal Communication Skills
- Customer Data Confidentiality
Timeline
Member Service Representative
Navy Federal Credit Union
06.2022 - Current
Calvary Christian Academy
High School Diploma
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