Tashia Davis
Kite,GA
Summary
- Assisted organizations in delivering services to vulnerable populations. Supported clients in assessing needs and planning for available options. Communicated effectively to coordinate resources and meet individual requirements. Complied with HIPAA policies to maintain confidentiality.
- Demonstrated expertise in problem-solving and decision-making by assessing situations and identifying effective solutions.
- Ensured meticulous attention to detail for precise and compliant documentation.
- Demonstrated strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
- Facilitated virtual meetings using Zoom and Google Meet. Supported team collaboration through effective communication platforms. Assisted in organizing online discussions to enhance project outcomes.
- Utilized Microsoft Word, Excel, and PowerPoint to support daily administrative tasks and document preparation.
- Assisted customers by providing exceptional service and support in a customer-focused environment. Resolved inquiries and managed accounts effectively while building strong relationships. Collaborated with team members to achieve positive outcomes in fast-paced settings.
- Assisted customers by providing clear communication and active listening skills. Supported problem-solving efforts to address customer inquiries effectively. Contributed to positive customer experiences through tailored service approaches.
Overview
32
32
years of professional experience
Work History
Member Service Representative
Teleperformance USA
09.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized CRM software to manage customer accounts and track interactions effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new representatives on company policies, procedures, and best practices in customer engagement.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Fabrication Welder
Thermal King
03.2003 - 11.2009
- Trained new employees and supported workforce development.
- Welded and assembled components while ensuring compliance with quality specifications.
- Addressed quality concerns quickly and accurately to prevent production delays.
- Performed detailed fabrication processes in a team-oriented environment at production pace.
- Managed inventory and solved technical issues to maintain workflow.
- Career break to focus on educational requirements at Ultimate Medical Academy (2024 – 2025)
Retail Interim Assistant Manager / Customer Service
Hallmark
09.2002 - 02.2003
- Directed daily store activities to ensure smooth operations and adherence to opening and closing protocols.
- Facilitated employee hiring, training, and management initiatives aimed at boosting team productivity.
- Facilitated resolution of employee issues and customer concerns to enhance workplace harmony and client satisfaction.
Welder
Rheem Ruud
05.1994 - 08.2002
- Trained new employees and resolved production issues in a fast-paced environment.
- Performed welding and fabrication processes with strict adherence to quality standards.
- Followed technical instructions to complete product assembly accurately and efficiently.
- Managed inventory and completed required end-of-day paperwork.
Education
Ekg Certification - Ekg Technician
U.S. Career Institute
Fort Collins, COBachelor of Science - Health and Human Services
Ultimate Medical Academy
Tampa, FL01.2025
Certificate of Completion - Welding
Macon Technical College
Macon, GA01.1998
Skills
- Championed initiatives to promote awareness and support for key issues
- Facilitated individual and group counseling sessions to promote mental well-being
- Oversaw comprehensive case management processes to ensure effective client support
- Assisted individuals in accessing social services resources Supported clients in navigating application processes for benefits Collaborated with community organizations to enhance service delivery
- Assisted in coordinating healthcare services to improve patient access Supported teams in implementing care delivery strategies Contributed to maintaining compliance with healthcare regulations
- Assisted vulnerable populations by providing essential resources and support Collaborated with community organizations to address specific needs Facilitated access to services for individuals facing challenges
- Assisted individuals in achieving personal wellness goals Supported wellness initiatives through community engagement Facilitated workshops to promote healthy lifestyle choices
- Executed crisis intervention strategies to stabilize high-stress situations
- Executed crisis response strategies to mitigate risks and ensure safety
- Developed and implemented intervention strategies to address specific challenges
- Executed behavioral health interventions to enhance patient well-being
- Developed and implemented comprehensive evaluation methods to assess program effectiveness
- Facilitated access to community resources to enhance support services
- Executed comprehensive program planning to align with organizational goals
- Assisted in conducting interviews to evaluate candidate qualifications Supported hiring managers in developing effective interview questions Collaborated with team members to enhance interview processes
- Oversaw service delivery operations to ensure client satisfaction
- Directed program management initiatives to ensure alignment with organizational goals
- Assisted in organizing community outreach initiatives to support local residents Collaborated with team members to implement social programs that address community needs Provided resources and information to participants to enhance program engagement
- Analyzed family dynamics to identify patterns and improve communication strategies
- Supported diverse teams in achieving project goals through collaboration and communication Facilitated inclusive discussions to enhance team dynamics and productivity Assisted in creating an environment that values different perspectives and backgrounds
- Promoted cultural diversity initiatives to enhance workplace inclusivity
- Analyzed human behavior patterns to inform strategic decision-making
- Assisted individuals in accessing social services and resources Supported community outreach initiatives to promote welfare programs Collaborated with teams to address client needs effectively
- Supported teams in upholding values and ethical standards throughout projects Assisted in fostering a culture of integrity and accountability Contributed to the development of ethical guidelines for team operations
- Utilized medical terminology to enhance communication and understanding within healthcare settings
- Ensured adherence to HIPAA regulations and compliance standards
- Facilitated effective interpersonal professional communications to enhance collaboration
- Assisted healthcare teams in delivering patient care services effectively Supported daily operations by coordinating schedules and managing patient records Contributed to maintaining a clean and safe environment for patients and staff
- Oversaw health and human services programs to enhance community well-being
- Assisted in understanding human body systems and functions Supported peers in studying anatomical structures and physiological processes Contributed to group discussions on health and wellness topics
- Implemented self-care strategies to enhance overall well-being and resilience
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related problems Facilitated communication between customers and service teams
- Cultivated and strengthened professional relationships to enhance collaboration
- Executed financial transaction processes to ensure accuracy and compliance
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Managed call center operations, ensuring efficient workflow and customer satisfaction
- Oversaw database management operations to ensure data integrity and accessibility
- Assisted in processing documents to maintain organized records Supported team members in completing tasks efficiently Contributed to the accuracy of data entry and document management
- Oversaw healthcare operations to ensure efficient service delivery
- Exhibited composure and professionalism in high-pressure situations
- Leveraged advanced computer skills to enhance operational efficiency
- Exhibited exceptional telephone etiquette to enhance client interactions
- Facilitated remote office accessibility to enhance team collaboration
- Oversaw inbound call management processes to ensure efficient customer service delivery
- Oversaw call center operations to enhance customer service efficiency
- Exhibited composure and decisiveness in high-pressure situations
- Oversaw comprehensive document and records management systems
Timeline
Member Service Representative
Teleperformance USA
09.2025 - Current
Fabrication Welder
Thermal King
03.2003 - 11.2009
Retail Interim Assistant Manager / Customer Service
Hallmark
09.2002 - 02.2003
Welder
Rheem Ruud
05.1994 - 08.2002
Certificate of Completion - Welding
Macon Technical College
Ekg Certification - Ekg Technician
U.S. Career Institute
Bachelor of Science - Health and Human Services
Ultimate Medical Academy