JA'MARI FELDER
Jacksonville
Summary
- Compassionate healthcare support professional with experience working in hospital environments and assisting patients with varying physical and emotional needs.
- Dedicated and customer-focused Customer Service Representative with experience in remote and in-person roles. Adept at handling high call volumes, data entry, and problem resolution while maintaining professionalism and empathy.
Overview
3
3
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union
11.2024 - Current
- Handle member inquiries efficiently, ensuring compliance and accurate transaction processing.
- Guide members on credit products, aligning solutions to financial objectives for enhanced satisfaction.
- Maintain professionalism in high-volume settings, effectively managing priorities and tasks.
- Leverage communication and technical skills to resolve member issues promptly, ensuring satisfaction.
- Foster member loyalty through personalized service, contributing to retention and potential advancement.
CUSTOMER SERVICE REPRESENTATIVE
Careccentrix
02.2024 - 09.2024
- Delivered high-quality customer support by effectively addressing inquiries in a fast-paced healthcare setting.
- Resolved customer issues promptly, contributing to enhanced customer satisfaction.
- Handling patient inquiries, managing claims, and optimizing care pathways.
- Handles customer inquiries, collects clinical and demographic data, and strives to meet performance goals.
- Establishes and maintains payment reconciliation, liaises between claims processing and accounting, and resolves billing issues.
PATIENT TRANSPORT
Ascension St Vincent's Clay County
Jacksonville
11.2023 - 02.2024
- Efficiently transport patients, ensuring comfort and safety, enhancing overall care experience.
- Facilitate patient mobility within healthcare facilities, improving operational efficiency.
- Ensure seamless patient transfers, contributing to a supportive and collaborative care environment
- Observed patient behavior and communicated concerns to nursing staff to ensure patient safety and proper care.
- Assisted nursing staff with patient observation and ensured safe movement of individuals within hospital units.
- Maintained a calm and supportive presence while interacting with patients and families, helping reduce stress and ensuring a positive care environment.
MERCHANDISER
Keurig Dr Pepper
Jacksonville
03.2023 - 08.2023
- Managed beverage stock rotation, optimizing shelf presentation for increased customer engagement.
- Executed timely pallet unloading, enhancing product availability and customer convenience.
- Utilized merchandising tools for efficient product transport and placement, boosting sales.
- Maintained organized, fully stocked shelves, consistently meeting store standards and customer needs.
Education
HIGH SCHOOL DIPLOMA -
Ridgeview High School
Skills
- Patient Support
- Active Listening
- Crisis De-Escalation
- Communication
- Observation & Documentation
- Conflict Resolution
- Problem Solving
- Team Collaboration
- Time Management
- Data Entry
- Customer Service
- Patient Observation & Monitoring
- Patient safety & support
- Emotional support and listening
Certification
- CPR Certified
- Basic Life Support (BLS)
- First Aid Certified
Timeline
MEMBER SERVICE REPRESENTATIVE
Navy Federal Credit Union
11.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Careccentrix
02.2024 - 09.2024
PATIENT TRANSPORT
Ascension St Vincent's Clay County
11.2023 - 02.2024
MERCHANDISER
Keurig Dr Pepper
03.2023 - 08.2023
HIGH SCHOOL DIPLOMA -
Ridgeview High School