JAYLEEN NUNEZ
Summary
Detail-oriented Member Service Representative with strong organizational and technical skills. Experienced in fostering meaningful relationships in childcare, emphasizing the importance of connection over compensation. Seeking opportunities to leverage dedication and adaptability in a supportive environment that encourages personal and professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
TEK Systems
Winchester, VA
02.2026 - Current
- Assisted members with bank account inquiries and followed up on requests to enhance service delivery.
- Answer inbound calls from Navy Federal members
- Conducted follow-up outbound calls to ensure customer satisfaction.
- Greeted customers in a friendly and professional manner.
- Collaborated with team members to streamline service processes and workflows.
- Performed data entry and documentation tasks to maintain accurate records.
Certified Nursing Assistant
Heritage Hall Nursing Home
Front Royal, VA
04.2024 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal care needs.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented patient information accurately in electronic health records systems.
- Maintained cleanliness and safety of patient rooms and common areas.
- Provided emotional support to patients and families during difficult times.
- Trained new nursing assistants on best practices and facility protocols.
- Served meals to patients in their rooms and assisted with feeding.
Park and Rec Assistant
Frederick County Parks & Recreation
Winchester, VA
08.2025 - 10.2025
- Supported planning and organizing community events, enhancing local engagement and participation.
- Coordinated logistics for recreational programs and activities, ensuring smooth execution and participant satisfaction.
- Maintained records and databases for participant registration and program details.
- Welcomed visitors, clients, and guests, fostering a positive and friendly environment.
- Developed positive relationships with internal customers through effective communication techniques.
- Assisted in the development of new policies and procedures to improve operational efficiency.
Teaching Assistant
Stepping Stones Learning Academy
Purcellville, VA
01.2023 - 02.2024
- Created engaging programs tailored to preschool children's developmental needs
- Served each child to help them improve their social competencies and build self-esteem
- Supported individual children's growth in social skills and self-esteem through personalized interactions
- Facilitated development of children's artistic and practical skills through a thoughtfully designed curriculum
- Organize nap and snack hours while supervising children to ensure they are safe
- Track children's progress and report to parents
- Communicate with parents regularly to understand the children's background
- Collaborate with other educators
Teaching Assistant
Golden Path Academy
Stephenson, VA
01.2022 - 01.2023
- Developed and implemented educational programs for the specific age group, in accordance with the Golden Path curriculum.
- Provided developmental care and supervision to children
- Established supportive relationships with children, co-teachers, and parents to model and promote effective childcare practices
- Assisted with lesson planning
- Maintained a safe organized classroom environment
- Tracked individual child development and completed bi-annual progress reports to monitor progress and inform parent communication
- Maintained positive relationships with parents
- Communicated with parents daily using a school-provided application
Education
Certified Nursing Assistant -
Dowell J. Howard Career and Tech Center
Winchester, VAHigh School Diploma -
Millbrook H.S.
Winchester, VASome College (No Degree) - General Studies
Laurel Ridge Community College
Middletown, VASkills
- Electronic Medical Records (EMR)
- Customer service
- Call center operations
- Data entry
- Patient Advocacy & Support
- Privacy & HIPAA Regulations
- Documentation
- Organization and Prioritization
- Time Management
- Healthcare
- Team collaboration
- Relationship building
- Emotional support provision
- Adaptability to change
- Problem solving
- Financial transactions
- Payment processing
- Membership renewals
- Member correspondence
- Banking operations
- Vital Signs
- Patient Care & Safety
- Infection control procedures
- Time management
- Customer support
- Payment processing
- Healthcare
- Customer support
Certification
- Certified Nursing Assistant (CNA), 08/01/21, 05/31/22
- First Aid and CPR (ARC), 08/01/21, Present
Community Service
- Harambee Community Choir Member, Shenandoah University, 06/01/23, Present
- Youth Volunteer, Mt. Carmel Baptist Church, 08/01/21, Present
Awards
CNA Scholarship, Dowell J. Howard Center
Timeline
Member Service Representative
TEK Systems
02.2026 - Current
Park and Rec Assistant
Frederick County Parks & Recreation
08.2025 - 10.2025
Certified Nursing Assistant
Heritage Hall Nursing Home
04.2024 - Current
Teaching Assistant
Stepping Stones Learning Academy
01.2023 - 02.2024
Teaching Assistant
Golden Path Academy
01.2022 - 01.2023
Certified Nursing Assistant -
Dowell J. Howard Career and Tech Center
High School Diploma -
Millbrook H.S.
Some College (No Degree) - General Studies
Laurel Ridge Community College