Dedicated realtor with expertise in customer service and market analysis. Proven ability to guide clients through property transactions while maintaining high satisfaction levels.
Overview
26
26
years of professional experience
Work History
Realtor
Universal Realty
Clovis
01.2016 - Current
Guided clients through property buying and selling processes.
Conducted market research to determine property values and trends.
Developed marketing materials to promote listings effectively.
Customer Service Representative
Internal Revenue Service (IRS)
Fresno
01.2000 - 09.2025
Utilized IRS software to access taxpayer information and document interactions.
Educated clients on available tax credits and deductions during consultations.
Collaborated with team members to improve service delivery and efficiency.
Maintained accurate records of customer interactions and transactions in systems.
Trained new staff on customer service protocols and IRS policies effectively.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.