Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron M. Trejo

Rocky Point,NY

Summary

Proficient in delivering first- and second-level IT technical support, with expertise in troubleshooting and repairing PC equipment. Demonstrated ability to manage multiple tasks efficiently while maintaining a clean and organized workspace. Strong communication skills and adaptability to new environments enhance overall performance. Committed to continuous learning and seeking long-term employment opportunities.

Overview

4
4
years of professional experience

Work History

IT Specialist

Sight Growth Partners (SightMD)
Hauppauge, NY
06.2022 - Current
  • Maintained servers and network equipment across offices in NY, CT, PA, and NJ.
  • Install, diagnose, maintain, service computer-related products, including desktop and laptop computers, printers, application software, and integrated devices within SightMD's domain.
  • Provided network support for desktops, laptops, scanners, printers, and medical equipment.
  • Managed IT support tickets, supported on-site and remote offices.
  • Performed installed, moves, adds and changes as required.
  • Installed and troubleshoot computer peripherals, including scanners, signature pads, webcams, audio devices, and printers.
  • Configured medical diagnostic equipment, setting network paths for uploading patient tests to EMR systems.
  • Participated in rotating IT on-call weekends with peers.
  • Worked within a team to multitask and develop plans for handling high-volume IT support tickets.
  • Collaborated with cross-functional teams to escalate and resolve complex technical challenges.
  • Administered Microsoft User accounts, managed/edited rules and permissions for new and existing users across Active Directory.
  • Managed Google Workspace, EMR/iMedicWare, Datto, IDaptive VPN, TeamViewer, Microsoft 365.

Pharmacy Technician

CVS Pharmacy
Rocky Point, NY
10.2021 - 05.2022
  • I processed doctors prescriptions and assisted with customer insurance information via a pharmacy database.
  • I counted, sorted, and prepared medications according to patient prescriptions.
  • I handled phone calls regarding customers' insurance information and prescriptions.
  • I helped keep inventory of designated medication bays.

Education

A+ Knowledge Foundations -

Technical Institute of America
New York
08.2021

Computer Technology and Repair- (One Year) Certificate -

Eastern Suffolk Boces
New York
06.2020

High School Diploma -

Hauppauge High School
New York
06.2020

Understanding Network Fundamentals -

Global Knowledge Skillsoft
New York

Skills

  • Desktop PC and printer repair
  • Windows installation and configuration
  • Exposure to Active Directory and Print Servers
  • Hardware/software/peripherals troubleshooting
  • Device and network maintenance
  • PC peripheral management
  • Administrative task management
  • Microsoft Office 365 Administrative proficiency
  • Networking principles knowledge
  • Freshservice ticketing system usage
  • IT equipment inventory management
  • On-site and remote support
  • Google Workspace Admin experience

Timeline

IT Specialist

Sight Growth Partners (SightMD)
06.2022 - Current

Pharmacy Technician

CVS Pharmacy
10.2021 - 05.2022

A+ Knowledge Foundations -

Technical Institute of America

Computer Technology and Repair- (One Year) Certificate -

Eastern Suffolk Boces

High School Diploma -

Hauppauge High School

Understanding Network Fundamentals -

Global Knowledge Skillsoft

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