Summary
Overview
Work History
Education
Skills
Timeline
Generic

AARON PENNINGTON

Bear,DE

Summary

Knowledgeable and service focused with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes

Overview

8
8
years of professional experience

Work History

Jewelry Consultant

Zales - The Diamond Store
10.2019 - Current
  • Engage guests and clients to understand individual needs and desires
  • Present merchandise and share detailed product information regarding features and benefits
  • Boost sales revenue through effective upselling techniques and in-depth product knowledge
  • Provide financial information with regard to payment plans and extended service plans
  • Meet individual and team sales goals
  • Maintain clientele software in regard to guest outreach, purchasing, custom jewelry design, store events, and appointments
  • Perform minor repairs and jewelry maintenance
  • Standard cleaning and replenishment operations
  • Designed pieces with catalog options and 3D modeling software.
  • Displayed merchandise by arranging in appealing ways to boost sales.

National Accounts Sales Coordinator

Lavazza
03.2024 - 06.2025
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Held one-on-one meetings with sales team members
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Facilitated business by innovating and implementing practical techniques.

Customer Experience Specialist

Lavazza
02.2020 - Current
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Utilize telephone, online chat, and email platforms to respond and resolve various types of customer queries swiftly and efficiently
  • Build and maintain customer-centric relationships with distributor partners at all levels to anticipate and exceed customer needs
  • Liaise with sales, finance, logistics, marketing, and management teams to develop solutions and accomplish shared objectives
  • Develop and update databases to handle customer and company data
  • Train staff on operating procedures and company services
  • Monitor customer feedback to identify areas of improvement in customer experience

Project Support Associate

Aerotek
06.2019 - 01.2020
  • Responsible for client and project management during start-up, maintenance and decommissioning phases of pharmaceutical studies
  • Installed, configured, and supported network-related hardware and software concerns
  • Maintained supply needs globally
  • Facilitated workshops to collect project requirements and user feedback
  • Attended client meetings and maintained detailed project documentation to include meeting minutes, action items, and risk management plans
  • Supported the identification and mitigation of risks and issues

Collector I

Navient
07.2017 - 07.2019
  • Responsible for reducing and resolving customer payment delinquency
  • Authenticated and registered highly sensitive information of customers in company database by collecting credit history, financial statements, and personal details to preserve accurate records
  • Processed payments and applied to customer balances
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Used skip tracing and other techniques to locate debtors
  • Negotiated re-payment options by identifying causes of delinquent payments to assist in recovery of debt to meet realistic timeframes
  • Utilized various software programs simultaneously
  • Achieved performance goals on consistent basis

Education

Associate of Arts - Liberal Arts And General Studies

Wilmington University
Wilmington, DE

Bachelor of Science - Business Management

Wilmington University
Wilmington, DE
01-2028

Certificate - Colored Gemstones

Diamond Council of America
New York, NY
07-2025

Certificate - Diamontologist

Diamond Council of America
New York, NY
01.2023

Certificate - Diamond Essentials

Gemological Science International
Manhattan
09.2021

Skills

  • Customer Service Focus
  • Excellent Written & Verbal Communication
  • Leadership
  • Detail Orientation
  • Sales
  • Collaboration
  • Call Control
  • Corporate Standards
  • Microsoft Office
  • Team & Organizational Goals

Timeline

National Accounts Sales Coordinator

Lavazza
03.2024 - 06.2025

Customer Experience Specialist

Lavazza
02.2020 - Current

Jewelry Consultant

Zales - The Diamond Store
10.2019 - Current

Project Support Associate

Aerotek
06.2019 - 01.2020

Collector I

Navient
07.2017 - 07.2019

Associate of Arts - Liberal Arts And General Studies

Wilmington University

Bachelor of Science - Business Management

Wilmington University

Certificate - Colored Gemstones

Diamond Council of America

Certificate - Diamontologist

Diamond Council of America

Certificate - Diamond Essentials

Gemological Science International

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