Overview
Work History
Education
Skills
Timeline
Generic

Aaron Peppel

Chicago,IL

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Sales Floor Lead/Field Training Specialist

Vuori Clothing
04.2024 - Current
  • Assisted in opening new locations for the brand, implementing refined systems, and training and onboarding new employees.
  • Utilized data-driven insights from customer feedback surveys to implement improvements in the sales process, resulting in enhanced overall customer satisfaction.
  • Assisted in the recruitment process by interviewing candidates and making informed hiring decisions based on company needs.

Sales Associate

Vuori Clothing
11.2022 - 04.2024
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal expectations in front and back of house.
  • Fielded high volumes of customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Lead Expediter/Kitchen Manager

Fulton Market Kitchen
05.2021 - 08.2022
  • Generated solutions to customer issues, vendor errors and budget limitations.
  • Organized front of house staff, and managed kitchen leading flow of food and beverage to 200+ customers per night.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Lead Expediter

Ryebelle's Restaurant & Bar
05.2011 - 12.2019
  • Maintained responsibility for customer issues and provided end-to-end resolution using available resources to over 300+ guests per night.
  • Established best practices for food output and flow of customers to increase efficiency.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

Bachelor of Science - Music Technology

Columbia College Chicago
Chicago, IL
09.2018 - 12.2020

Skills

    Communication

    Customer Service

    Collaboration

    Problem Solving

    Computer Proficiency

Timeline

Sales Floor Lead/Field Training Specialist

Vuori Clothing
04.2024 - Current

Sales Associate

Vuori Clothing
11.2022 - 04.2024

Lead Expediter/Kitchen Manager

Fulton Market Kitchen
05.2021 - 08.2022

Bachelor of Science - Music Technology

Columbia College Chicago
09.2018 - 12.2020

Lead Expediter

Ryebelle's Restaurant & Bar
05.2011 - 12.2019

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Aaron Peppel