Breanna Grantham
Mobile
Summary
Results-driven leader with 5+ years of experience leading teams, managing and executing operations, and cultivating meaningful, long-lasting relationships built on trust and exceptional service. Passionate about developing others, creating welcoming environments, and connecting with people in ways that foster lasting engagement and community. Recognized for strong communication, organization, and servant leadership while driving team success and delivering exceptional experiences.
Overview
7
7
years of professional experience
Work History
Sales Floor Lead/Bridal Consultant/Tux Coordinator
I Do Bridal & Formal
Mobile, AL
08.2021 - Current
- Lead and motivate the sales floor team to achieve daily and monthly performance goals while fostering a positive, service-focused culture.
- Build strong and lasting relationships with brides, grooms, wedding parties, and families through personalized consultations and consistent follow-up.
- Coordinate the complete tuxedo rental process from initial consultation through final return for wedding parties of all sizes.
- Processed and tracked tuxedo orders, maintained accurate records, and resolved vendor or customer issues to ensure a seamless experience.
- Monitored deadlines and coordinated multiple wedding timelines simultaneously while maintaining exceptional customer service.
- Assisted customers during pickup appointments, oversaw fit adjustments, and managed post-wedding returns.
- Serve as the primary point of contact for brides, grooms, and groomsmen, ensuring clear communication and timely completion of measurements, orders, fittings, and returns.
- Manage complex tuxedo orders, track deadlines, resolve order issues, and coordinate with vendors to ensure every member of the wedding party is prepared for the event.
- Conduct one-on-one consultations to understand each couple's vision and recommend coordinated attire that fits their style, budget, and timeline.
- Maintain detailed customer records, process orders, update databases, schedule appointments, and manage extensive computer-based administrative tasks.
- Follow up with brides and wedding parties throughout the planning process to provide updates, answer questions, confirm appointments, and strengthen customer relationships.
- Attend bridal expos, trunk shows, and community events to promote the business, connect with prospective clients, and generate new appointments.
- Oversee daily floor operations, delegate responsibilities, and ensure the showroom is prepared for appointments and high-volume weekends.
- Resolve customer concerns with professionalism while maintaining a high level of customer satisfaction.
- Collaborate with leadership to improve workflows, streamline operations, and create an organized, efficient environment for both customers and staff.
Team Member
Chick-fil-A
Mobile, AL
10.2019 - 08.2021
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Trained new employees on operational procedures and customer interaction techniques.
Education
Associate of Science - General Studies
Coastal Alabama Community College
Mobile, AL05-2026
High School Diploma -
Baker High School
Mobile, AL05-2021
Skills
- Leadership & Team Development
- Relationship Building
- Volunteer & Team Coordination
- Customer (Guest) Experience Management
- Coaching & Mentoring
- Strategic Planning & Execution
- Project & Event Coordination
- Communication
- Interpersonal Skills
- Organization & Time Management
- Problem Solving & Conflict Resolution
Timeline
Sales Floor Lead/Bridal Consultant/Tux Coordinator
I Do Bridal & Formal
08.2021 - Current
Team Member
Chick-fil-A
10.2019 - 08.2021
Associate of Science - General Studies
Coastal Alabama Community College
High School Diploma -
Baker High School