Professional Summary
Overview
Work History
Education
Skills
Timeline

Aaron Phelps

Ross Dress for Less
Fort Worth,TX
2
years of professional experience

Dynamic and results-driven professional with extensive experience at Ross Dress for Less, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective issue resolution and relationship building. Recognized for maintaining high standards of professionalism and integrity while mentoring team members to improve overall performance.

Work History

Cashier/Sps

2 Years 1 Month
Ross Dress for Less | 09.2024 - Current
  • Processed customer transactions accurately using POS systems and handled cash, card, and return payments.
  • Greeted shoppers professionally and resolved checkout questions to maintain smooth front-end service.
  • Balanced register drawers and verified receipts to support accurate cash handling.
  • Scanned merchandise, applied pricing updates, and completed markdown transactions at checkout.
  • Assisted customers with returns, exchanges, and merchandise inquiries following store policies.
  • Maintained fast checkout flow during busy periods while ensuring accuracy and courtesy.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Cook/dishwasher

4 Months
Sushi Tao | 06.2024 - 10.2024

Id prep the food for the cook and wash the dishes

Education

High School Diploma

Crowley High School | Crowley, TX | 05.2024

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Team collaboration
Customer service excellence
Customer relations
Cash register operation
Written and verbal communication
Professionalism and courtesy
Cash register systems
Issue resolution

Timeline

Cashier/Sps

Ross Dress for Less
09.2024 - CurrentRead More

Cook/dishwasher

Sushi Tao
06.2024 - 10.2024Read More

Crowley High School

High School Diploma
Read More
Aaron Phelps