AARON PIZANA
Burleson,TX
Summary
Knowledgeable meter reading and services with over 16 years of experience in water utility operations, meter services, and field team supervision. Skilled in overseeing meter installations, repairs, testing, and accuracy verification, while ensuring compliance with safety and regulatory standards. Strong leader with a proven ability to streamline workflows, resolve customer issues, train technicians, and improve overall service efficiency. Known for reliability, technical expertise, and a commitment to delivering high-quality water service to the community.
Overview
16
16
years of professional experience
Work History
Utility Service Crew Chief - Meters
City of Arlington
Arlington, Texas
03.2023 - Current
- Provided guidance and direction to team members regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Public Works Inspector
City Of Arlington Tx
Arlington, TX
02.2020 - 03.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed, developed and executed departmental vision, goals, objectives and priorities.
- Filled out and submitted logs and paperwork on-time.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Identified acceptable components and rejected defective products.
- Generated detailed reports outlining inspection and testing results.
- Recommended improvements to production process to facilitate quality control.
- Maintained measurement equipment by following operating instructions and calibration requirements.
- Rejected products and materials failing to meet expectations.
Water Meter Technician
City Of Arlington Tx
Arlington, TX
08.2009 - 02.2020
- Ran day to day operations in meter reading
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Participated in departmental safety meetings and attended awareness training offered to employees.
- Gathered and evaluated data for validity, accuracy and completeness.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Checked meters for issues and reported findings to customers and supervisors daily.
- Transferred daily collected data into a company computer.
- Examined meters for inaccuracies based past information and kept detailed track of information.
- Supported activities to maintain equipment in reliable condition.
- Assessed meters for cracks and other issues, repairing problems on spot and testing repairs for proper functionality.
- Used equipment, techniques and tools for task completion.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Reported hazardous or unreadable meters to supervisor to resolve issues.
Skills
- Supervised and trained meter technicians, ensuring safe, efficient, and high-quality field operations
- Managed daily work orders for meter installs, replacements, repairs, and accuracy testing
- Oversaw AMR/AMI systems, verified data integrity, and ensured accurate meter readings for billing
- Investigated high-bill complaints, potential leaks, and meter tampering, providing clear resolutions for customers
- Implemented and enforced safety procedures, conducting regular safety meetings, and field audits
- Helped led large-scale meter changeout programs and supported system upgrades
- Worked closely with distribution, engineering, and customer service divisions to support utility operations
- Improved workflow processes to reduce service delays and enhance customer satisfaction
Reference
- Available upon request
Timeline
Utility Service Crew Chief - Meters
City of Arlington
03.2023 - Current
Public Works Inspector
City Of Arlington Tx
02.2020 - 03.2023
Water Meter Technician
City Of Arlington Tx
08.2009 - 02.2020