Aaron Prado-Rivera
West Richland
Summary
Customer-focused professional with experience in fast-paced, regulated environments requiring strong communication, attention to detail, and reliability. Skilled in building rapport with customers, understanding needs, and providing clear solutions. Bilingual in English and Spanish, with a strong work ethic and proven ability to learn quickly and adapt in performance-driven roles.
Overview
4
4
years of professional experience
Work History
Sales Associate
Brightside windows
7401 W Hood Place, Ste 118, Kennewick, WA 99336
02.2026 - Current
- Provided exceptional customer service to enhance client satisfaction and retention.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Executed sales transactions efficiently, maintaining accuracy in cash handling and reporting.
- Developed product knowledge to effectively communicate features and benefits to customers.
Train Conductor/engineer
Columbia Railroad
Walla Walla, WA
06.2025 - 01.2026
- Ensured compliance with safety regulations during train operations.
- Conducted pre-trip inspections to maintain equipment reliability and safety.
- Coordinated with dispatchers to optimize train schedules and passenger flow.
- Provided exceptional customer service, addressing passenger inquiries and concerns.
- Trained new conductors on safety protocols and operational procedures.
- Monitored train signals and systems to ensure operational efficiency and safety.
Train Conductor
Union Pacific
Spokane, WA
01.2024 - 06.2025
- Operated trains in compliance with safety regulations and operational protocols.
- Conducted pre-departure inspections to ensure equipment functionality and safety standards.
- Communicated effectively with crew members to coordinate train movements and schedules.
- Monitored track conditions, responding promptly to signals and alerts during transit.
- Trained new conductors on operational procedures and safety guidelines for efficiency improvements.
Warehouse Lead
Lambweston
Connell, WA
11.2021 - 01.2024
- Supervised daily warehouse operations, ensuring compliance with safety standards and efficient workflow.
- Trained and mentored new team members on equipment usage and safety protocols.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Implemented process improvements that enhanced operational efficiency within the warehouse.
- Monitored product quality during receiving and shipping, maintaining high standards of accuracy.
- Scheduled shifts for warehouse staff, balancing workload to ensure optimal coverage and productivity.
Education
High School Diploma -
Connell High Scool
Connell, WA06.2021
Skills
Maintaining safety
Switching cars
Making announcements
Train operation
Assisting customers
Customer focused
Customer service understanding
Consulting with customers
Resolve customer complaints
Accomplishments
Safety member award 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Brightside windows
02.2026 - Current
Train Conductor/engineer
Columbia Railroad
06.2025 - 01.2026
Train Conductor
Union Pacific
01.2024 - 06.2025
Warehouse Lead
Lambweston
11.2021 - 01.2024
High School Diploma -
Connell High Scool