Aaron Price

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• Troubleshot various technical issues dealing with printers, network and phone systems.
• Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Provided on-site and remote technical support to users.
• Installed new hardware and software, patched systems, and configured settings.
• Planned, designed, and scheduled phases for large projects.
• Developed and initiated projects, managed costs, and monitored performance.

• Identify process improvements and automation opportunities
• Provide support to product management team
• Write business cases and presenting to executive leadership
• Develop and validate reports for various business partners and stakeholders
• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.

• Employing use of of active directory to create and manage user accounts.
• Working alongside IT security to ensure correct permissions are being distributed.
• Responding to queries on via phone, email, in person, or through remote access.
• Offering technical assistance on delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training staff on troubleshooting and diagnosing problems.
• Running reports and analyzing common complaints and problems.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Engaged with customers to effectively build rapport and lasting relationships.