Dynamic Corrections Officer with NYSDOCCS, skilled in security procedures and emergency response. Enhanced facility safety through effective inmate supervision and consistent rule enforcement, significantly reducing altercations. Proven ability to communicate effectively and apply defensive techniques, ensuring a secure environment for staff and the public.
•Worked closely with customers with difficulties logging into online accounts including email, cellular phone and satellite television accounts
•Advanced technical ability to assist customers to reset accounts and account passwords
•Interpersonal skills helping to assist customers on troubleshooting techniques in relation to their account/accounts