Michael Copeland
Brooklyn,NY
Summary
Attentive professional with high-level navigation and route-planning skills. Monitors bus operations to safely adhere to stringent deadlines. Thorough knowledge of local routes, traffic laws, and safety protocols.
Reliable professional with a background in public transportation, known for high productivity and efficiency in task completion. Skilled in route planning, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Skilled bus driver with experience in both transit and intercity routes. Known for maintaining safety standards, punctuality, and efficient route management. Possess strong communication skills, ability to handle diverse passenger needs, and adept at navigation and time management. Contributed to increased rider satisfaction through proactive service and adherence to schedules.
Overview
13
13
years of professional experience
Work History
Transit Bus Driver
Mta New York City Transit
Manhattan, NY
06.2018 - Current
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Studied and adhered to regulations, policies, and procedures for bus operation and passenger transportation.
- Reported incidents involving passengers or accidents to management immediately upon occurrence.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Announced stops clearly to help passengers disembark at correct locations.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Provided directions and information regarding points of interest located along the route.
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
Mail Carrier
United States Post Office
Brooklyn, New York
05.2012 - 06.2018
- Sorting and Preparing Mail: sort and prepare mail for delivery, including arranging it in delivery sequence.
- Delivered various types of mail on routes according to strict timelines.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Provided change-of-address cards and other postal forms upon customer request.
- Assisted other carriers with their routes as needed during peak periods.
- Delivering Mail: deliver mail to mailboxes, receptacles, and other designated areas on foot or by vehicle.
- Collecting Outgoing Mail: retrieve outgoing mail from businesses and residences.
- Handling COD and Postage Due: collect money for cash-on-delivery items and mail with postage due.
- Obtaining Signatures: obtain signatures from customers for registered, insured, and certified mail.
- Lifting and Carrying: Mail carriers lift, carry, and deliver heavy bags of mail and packages of all sizes.
- Customer Service: They answer customer questions, provide change-of-address cards, and other postal forms.
- Reporting Issues: They may report inconsistencies and unusual or suspicious situations related to mail delivery.
Education
High School Diploma -
Transit Tech Career And Technical High School
Brooklyn, New York06-2009
Skills
- Passenger assistance
- Route navigation
- Vehicle inspection
- Safety compliance
- Customer service
- Traffic regulation
- Communication skills
- Operational efficiency
- Route planning
- Emergency response
- Problem solving
- Delivery management
- Multitasking capacity
- Impeccable driving record
- Problem-solving aptitude
Timeline
Transit Bus Driver
Mta New York City Transit
06.2018 - Current
Mail Carrier
United States Post Office
05.2012 - 06.2018
High School Diploma -
Transit Tech Career And Technical High School