Sergio Vidal
Los Angeles,CA
Summary
Dedicated Transit Bus Driver with a clean driving record and strong customer interaction skills, previously with R.S. Busline. Enhanced passenger safety and satisfaction through effective communication and emergency situational awareness, contributing to a significant decrease in route delays. Committed to maintaining high standards of professionalism and vehicle maintenance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
R.S Busline
Los Angeles, CA
07.2023 - Current
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
- Monitored students and other passengers during transit to encourage safe transport.
- Managed emergencies calmly under pressure, coordinating evacuations when necessary while keeping passengers informed about the situation at hand.
- Collaborated with other drivers to streamline routes for maximum efficiency and passenger satisfaction.
- Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
- Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Verified cleanliness and tidiness of bus through regular cleaning.
School Bus Driver
Durham School Bus Services
Paramount, CA
06.2021 - 07.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Taught students first-aid and emergency protocols in case of emergency.
- Worked closely with school administration and transportation to maintain smooth operations.
- Supervised students during loading, unloading and on bus.
Sales Manager
Real Performance Marketing
Panama City, FL
09.2004 - 06.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Improved overall customer buying experience to safeguard dealership revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
Diploma - High School Graduate
Artesia High School
Lakewood, CA06.1993
Skills
- Passenger boarding
- Vehicle inspections
- Commercial driving
- Traffic laws and regulations
- Customer interaction
- Passenger safety
- Bus cleaning
- Emergency situational awareness
- Commercial drivers license CDL
- Effective communication
- Active listening
- Defensive driving practices
- Team collaboration
- Accident avoidance
- CPR certification
- Pre-trip inspections
- Reliable and punctual
- Strong working relationships
- Excellent communication
- Multitasking
- Safety-focused
- Passenger service and safety
- Time management
- Teamwork and collaboration
- Dependable and trustworthy
- Scheduling pickups
- Traffic law compliance
- Road safety compliance
- Pickup and drop-off scheduling
- Vehicle maintenance
- Guest relations
- Behavior management
- Passenger transportation
- Clean driving record
- Safe driving
- Passenger assistance
- Passenger endorsement
- Air Brakes certification
- Spab certified
- School bus certification
Certification
Air brakes certified
Spab certified
Bus certified
Passenger endorsement certified
Timeline
Transit Bus Driver
R.S Busline
07.2023 - Current
School Bus Driver
Durham School Bus Services
06.2021 - 07.2023
Sales Manager
Real Performance Marketing
09.2004 - 06.2021
Diploma - High School Graduate
Artesia High School