Summary
Overview
Work History
Education
Skills
Accomplishments
I love to Preach. I have been in Ministry for 45 years. And getting ready to build my own Ministry.
Work Availability
Timeline
Hi, I’m

STEPHANIE B SCRUGGS

Transit Bus Operator
Chicago,IL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
STEPHANIE  B SCRUGGS

Summary

Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. Adept at accurately logging fuel costs and diligently reporting incidents. Current Illinois license with clean driving record. Experienced Transit Bus Operator offering exceptional skills in route planning gained during 38 years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Friendly and enthusiastic Shuttle Driver bringing 15 years of experience operating various passenger vehicles. Safety-focused with a personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles, and completing basic repairs. Effective at planning efficient shuttle routes to maximize productivity, minimize fuel costs, and maintain high customer satisfaction. Good relationship-building, conflict-resolution, and communication skills. Commanding Professional Motor Coach Operator with excellent communication skills, stays focused and attentive while on the job. Well-versed in bus maintenance and safety regulations and dedicated to transporting passengers safely and on time. Excellent driving record and committed to helping passengers with special needs. Operative professional with a solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers. Well-traveled Transit Bus Operator with a proven track record of safely and efficiently transporting passengers around the city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going the extra mile to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level business management position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

36
years of professional experience

Work History

Chicago Transit Authority, CTA

Transit Bus Operator
09.2017 - 05.2022

Job overview

  • Aided passengers with disabilities or special needs.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Calculated and collected fares from passengers.
  • Operated with safety and skill to avoid accidents and delays.
  • Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
  • Drove [Number]-passenger shuttle bus to and from terminal.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
  • Accepted and processed fares.
  • Assisted passengers with luggage and other items, loading and unloading with care.
  • Assisted passengers with inquiries and requests during trips.
  • Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Followed all relevant schedules for routes and arrivals.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Verified cleanliness and tidiness of bus through regular cleaning.

Mega Bus

Professional Motor Coach Operator
11.2014 - 04.2017

Job overview

  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Followed all relevant schedules for routes and arrivals.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining vehicle cleanliness.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Conducted pre-trip inspections of bus for safe operation.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Supported company growth initiatives by participating in promotional events or completing additional assignments as requested.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Provided passengers with clear instructions during emergencies or unexpected route changes to maintain a sense of orderliness onboard.
  • Received positive feedback from passengers for courteous service and exemplary driving skills.
  • Continuously updated knowledge of industry trends, regulations, or technology advancements through professional development opportunities.
  • Improved operational efficiency by promptly reporting mechanical issues for timely repairs or maintenance work.
  • Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
  • Collaborated proactively with travel partners, such as hotels or attractions, to ensure seamless travel experiences for passengers.
  • Developed rapport with regular customers through friendly interactions, fostering loyalty to the motor coach service.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Facilitated seamless boarding processes by verifying tickets accurately and assisting with luggage handling when needed.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Demonstrated professionalism through proper uniform appearance, punctuality, and adherence to company policies.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Collected accurate fares ahead of travel, including cash, tokens and passes.
  • Operated large vehicles in difficult urban and rural conditions.
  • Assisted passengers with special needs by providing necessary accommodations, ensuring comfortable travel experiences.

Metro Transit Authority

Transit Bus Operator
12.2012 - 10.2014

Job overview

  • Aided passengers with disabilities or special needs.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Calculated and collected fares from passengers.
  • Operated with safety and skill to avoid accidents and delays.
  • Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
  • Drove [Number]-passenger shuttle bus to and from terminal.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Conducted efficient cargo transfers to maintain route schedules.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Accepted and processed fares.

Greyhound Lines, Inc.

Professional Motor Coach Operator
07.2010 - 12.2012

Job overview

  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Followed all relevant schedules for routes and arrivals.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining vehicle cleanliness.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Conducted pre-trip inspections of bus for safe operation.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Supported company growth initiatives by participating in promotional events or completing additional assignments as requested.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Provided passengers with clear instructions during emergencies or unexpected route changes to maintain a sense of orderliness onboard.
  • Received positive feedback from passengers for courteous service and exemplary driving skills.
  • Continuously updated knowledge of industry trends, regulations, or technology advancements through professional development opportunities.
  • Improved operational efficiency by promptly reporting mechanical issues for timely repairs or maintenance work.
  • Contributed to positive team environment by collaborating effectively with dispatchers, mechanics, and other drivers.
  • Collaborated proactively with travel partners, such as hotels or attractions, to ensure seamless travel experiences for passengers.
  • Developed rapport with regular customers through friendly interactions, fostering loyalty to the motor coach service.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Facilitated seamless boarding processes by verifying tickets accurately and assisting with luggage handling when needed.
  • Reduced fuel consumption by practicing eco-friendly driving techniques such as smooth acceleration and braking.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Demonstrated professionalism through proper uniform appearance, punctuality, and adherence to company policies.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Collected accurate fares ahead of travel, including cash, tokens and passes.
  • Operated large vehicles in difficult urban and rural conditions.
  • Assisted passengers with special needs by providing necessary accommodations, ensuring comfortable travel experiences.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Increased customer satisfaction with excellent communication and interpersonal skills, addressing concerns promptly.
  • Ensured timely arrivals and departures by adhering to strict schedules and optimizing travel routes.
  • Retained bus system, route and stop knowledge for informative customer advice.
  • Maintained accurate logs of hours worked, miles driven, and fuel consumption for regulatory compliance.
  • Inspected bus for any mechanical issues before departure.
  • Managed challenging driving conditions safely while navigating various terrains and weather situations.
  • Navigated high-traffic areas skillfully while maintaining a calm demeanor to ensure passenger comfort during transit.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Updated and maintained accurate trip logs and records.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Handled emergency situations calmly and efficiently, following proper procedures to ensure passenger safety.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Durham School Bus Services

School Bus Driver
01.2001 - 06.2010

Job overview

  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Created and enforced bus rules and kept expectations posted.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Communicated information to parents to promote good communication and transparency.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Kept up to date on local, state and federal regulations related to school bus operations.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Administered first aid to passengers in need.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Drove bus along assigned route, picking up students.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Taught students first-aid and emergency protocols in case of emergency.
  • Completed logbooks, incident reports and other daily paperwork.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Maintained accurate and up-to-date route and time logs.
  • Inspected and serviced buses on regular basis.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Recorded bus route and made notes for substitute drivers.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

L. C. Charters

Professional Motor Coach Operator
01.2001 - 12.2005

Job overview

  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Followed all relevant schedules for routes and arrivals.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining vehicle cleanliness.
  • Acted calmly, productively, and professionally under pressure for helpful emergency response.
  • Conducted pre-trip inspections of buses for safe operation.
  • Maintained Indiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Supported company growth initiatives by participating in promotional events or completing additional assignments as requested.

Regional Transit Authority Of Dayton Oh

Transit Bus Operator
06.1995 - 12.2000

Job overview

  • Aided passengers with disabilities or special needs.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
  • Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

Dallas Area Rapid Transit, Dart

Transit Bus Operator
01.1992 - 06.1995

Job overview

  • Aided passengers with disabilities or special needs.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
  • Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.

Dallas Independent School District, DISD

Transit Bus Operator
06.1986 - 12.1991

Job overview

  • Aided passengers with disabilities or special needs.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.

Education

Malcolm X College
Chicago, IL

No Degree from Computer Science And Programming

Houston Christian University
Houston, TX

Bachelor of Arts from Accounting And Business Management
12.2024

South Western Illinois College
Belleville, IL

No Degree from Business And Managerial Economics
01.2005

Sinclair Community College
Dayton, OH

Certificates from Real Estate Development
01.2003

Wright State University
Dayton, OH

No Degree from Political Science And Government
01.2001

State Of Texas
Dallas, TX

GED
01.1994

Computer Learning Center
Chicago, IL

Associate of Arts from Computer Operations
06.1983

University Overview

  • Honor Roll [Semester and Year]6/1983

Skills

  • CDL License
  • Time, Mileage, and Fuel Tracking
  • Fuel Efficiency
  • Mechanical Knowledge
  • Punctuality
  • Safety-focused
  • Sightseeing Tours
  • Team Collaboration
  • Passenger Boarding
  • Adaptive Decision Making
  • Valid [State] license
  • Wheelchair and Scooter Security
  • Vehicle inspections
  • Emergency Procedures
  • Wheelchair securement
  • Safe Driving
  • Commercial Drivers License CDL
  • Valid Driver's License
  • Inclement weather driving
  • Daily Logs
  • Dispatch Communication
  • Decision-Making
  • Behavior Management
  • Emergency Exit Door Operation
  • Federal and State Driving Regulations
  • Fare collection
  • Bus Cleaning
  • Communication and Interpersonal Skills
  • Commercial driving
  • Complaint and Conflict Resolution
  • Route Navigation
  • Payment Collection
  • GPS Navigation
  • Clean MVR
  • Schedule Management
  • Tires and Brakes Inspections
  • Weather Monitoring
  • Report Preparation
  • Passenger transportation
  • Delay Reporting
  • Transportation Logs
  • Van and Shuttle Operation
  • Emergency Response Coordination
  • Local traffic regulations
  • Route Planning
  • Defensive Driving
  • Dependable and Trustworthy
  • Hotel procedures
  • Fire Extinguisher Use
  • Proficient in Microsoft Office
  • Over the road experience
  • Routine Vehicle Maintenance
  • Schedule Adherence
  • Map Reading
  • Local route knowledge
  • Airport operations
  • Technology-based navigation
  • Guest Relations
  • Safety Device Verification
  • Critical Thinking
  • Customer relations skills
  • Elderly and Disabled Assistance
  • DOT Regulations
  • Transportation Regulations
  • Accident Reports
  • Charter Bus Service
  • Accident Avoidance
  • Clean Driving Record
  • Passenger Service and Safety
  • Microsoft Office
  • Situational Awareness
  • Parking Understanding
  • Customer Relations Skills
  • Pickup and Drop-Off Scheduling
  • GPS Applications
  • Adjusting Routes
  • Area Knowledge
  • Passenger Interaction
  • Equipment Inspection
  • Passenger Assistance
  • Navigation Equipment
  • Traffic Law Compliance
  • Arrival and Departure Duties
  • DOT Requirements
  • Bus Inspections
  • Shuttle Cleaning
  • DOT Rules
  • Federal Laws
  • Rule Enforcement
  • Safety Protocols
  • Operational Procedures
  • Public Transit Operations
  • Follow Routes
  • Valid Vehicle Insurance and Registration
  • Ice and Snow Management
  • Commercial Driving Experience
  • Effective Planning
  • Fluent in English
  • Team Goals
  • First Aid Certification
  • Traffic Observations
  • Local and Long Distance Driving
  • Defensive Strategies
  • Trained in First Aid
  • POS Terminal Operation
  • Motorcoach and Bus Operation
  • Behavior Monitoring and Management
  • Special Needs Passengers
  • Conflict and Complaint Resolution
  • Clean Bus Interiors
  • Insurance Requirements
  • Bus Safety
  • School Bus Policies
  • Dispatch Collaboration
  • Customer Experience
  • Ability to Lift 50 Pounds

Accomplishments

My greatest accomplishment was writing the book Life on the Streets Without God and An Education. And Graduated from Houston Christian University at the age of sixty-five, with Ba bachelor in Bachelor's of Arts in Business Management. And I have 7 classes to go before graduation in 2024. In December of 2024, I start working on my Master's in Theology.

I love to Preach. I have been in Ministry for 45 years. And getting ready to build my own Ministry.

I was called to the Ministry at the age of twenty-one, right after I got saved at the age of nineteen, and then I started Evangelizing at the age of twenty-three, I have traveled across the United States preaching and teaching the Gospel. I enjoy going on the streets corners and under the bridges where the lost are located, leading them to the Lord, and showing them a better way of life. And it has been a great joy for me in my own life because now I found out that it is the only thing that keeps me happy and satisfied in life. I have enjoyed my thirty-eight years in driving all different types of buses as well because it has allowed me to be able to Minister to those who are lost.

Availability
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Transit Bus Operator

Chicago Transit Authority, CTA
09.2017 - 05.2022

Professional Motor Coach Operator

Mega Bus
11.2014 - 04.2017

Transit Bus Operator

Metro Transit Authority
12.2012 - 10.2014

Professional Motor Coach Operator

Greyhound Lines, Inc.
07.2010 - 12.2012

School Bus Driver

Durham School Bus Services
01.2001 - 06.2010

Professional Motor Coach Operator

L. C. Charters
01.2001 - 12.2005

Transit Bus Operator

Regional Transit Authority Of Dayton Oh
06.1995 - 12.2000

Transit Bus Operator

Dallas Area Rapid Transit, Dart
01.1992 - 06.1995

Transit Bus Operator

Dallas Independent School District, DISD
06.1986 - 12.1991

Malcolm X College

No Degree from Computer Science And Programming

Houston Christian University

Bachelor of Arts from Accounting And Business Management

South Western Illinois College

No Degree from Business And Managerial Economics

Sinclair Community College

Certificates from Real Estate Development

Wright State University

No Degree from Political Science And Government

State Of Texas

GED

Computer Learning Center

Associate of Arts from Computer Operations
STEPHANIE B SCRUGGSTransit Bus Operator