Aaron Quintana
San Antonio
Summary
Adept at leading teams to success, I enhanced customer satisfaction and streamlined operations as a Store Manager at GameStop. Skilled in problem-solving and customer service, I excel in fast-paced environments, driving performance and innovation. My experience includes effective conflict resolution and team motivation, contributing to a positive and productive workplace.
Overview
13
13
years of professional experience
Work History
Store Manager
GameStop
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Associate
HEB
06.2012 - 04.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Arts - Game Design
Art Institute of San Antonio
San Antonio, TX12-2018
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Goals and performance
- Team motivation
- Recruiting and hiring
- Leadership development
- Creative thinking and innovation
- Adaptable
Timeline
Store Manager
GameStop
06.2019 - Current
Customer Service Associate
HEB
06.2012 - 04.2014
Bachelor of Arts - Game Design
Art Institute of San Antonio
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