Aaron R. Augustus
Ankeny,IA
Summary
Senior operations and risk leader with extensive mortgage experience in servicing, vendor management, and compliance. Successfully improved business-line control effectiveness by 45%, while leading a high-performing team of specialists. Focuses on aligning operational strategies with regulatory requirements to elevate performance and strengthen vendor outcomes.
Overview
16
16
years of professional experience
Work History
Business Accountability Associate Manager, Sr. AVP
Wells Fargo
03.2024 - Current
- Facilitated communication between third-party tax vendor and internal partners, delivering performance updates to senior leadership and assisting with contract redline negotiations and vendor SOP guidance.
- Lead and develop a team of 14 specialists, delivering coaching, performance management, and ongoing training to ensure high-quality vendor oversight.
- Drive SLA adherence by monitoring KPIs, conducting root-cause analysis, and implementing process improvements that increase accuracy and vendor efficiency.
- Managed 45+ internal controls and 15+ end-to-end processes, ensuring compliance with regulatory and investor requirements.
- Improved business-line control effectiveness by 40% in 18 months.
Business Execution Consultant, AVP
Wells Fargo
05.2022 - 03.2024
- Managed pipeline of complex issues, prioritizing risks and implementing sustainable solutions.
- Led change execution efforts, redesigning processes, clarifying roles, assessing operational impacts, and developing procedures and training communications.
- Prepared and presented sustainability documentation to senior executive project leaders, providing credible challenges.
- Partnered with cross-functional teams to train, coach, grant system access, conduct QA, and support CIT/Issue Management objectives.
- Managed SharePoint intake processes and maintained procedures and job aids across the organization.
Business Support Consultant II, AVP
Wells Fargo
02.2020 - 05.2022
- Identified and mitigated risks in Home Lending remediation, enhancing compliance and reducing potential issues.
- Completed complex Checkpoint Audit reviews within Indigo, ensuring adherence to policy and challenging remediation strategies.
- Partnered with Remediation Leads to address outstanding issues, improving the effectiveness of corrective action plans.
- Collaborated with SMEs to streamline and update remediation manual review processes, ensuring alignment with current policies.
Home Lending Manager (Liquidation)
Wells Fargo
08.2018 - 02.2020
- Led, coached, and developed a team of 10 underwriting and liquidation specialists, ensuring compliance with CFPB, Wells Fargo, and investor guidelines.
- Oversaw CFPB One Decision (ELMO) and Short Sale processes while holding Level C Underwriting Delegation of Authority.
- Contributed to Direct-to-Liquidation Change Control efforts, identified process gaps, and presented actionable recommendations to senior leaders.
- Resolved complex escalated customer complaints by assessing risks and implementing effective mitigation strategies.
Research Remediation Manager II / Loan Administration Manager II
Wells Fargo
05.2016 - 08.2018
- Analyzed risk trends and worked with leadership to revise policy and establish effective controls.
- Responded to CFPB regulatory audits, identifying operational risk issues and advising leadership on corrective actions.
- Trained team members on policy and procedures, ensuring compliance with best practices.
- Developed and implemented procedures that enhanced the Re-Entry to Home Preservation process.
Research Remediation Analyst, Home Preservation Specialist, Collections
Wells Fargo
01.2010 - 05.2016
- Analyzed customer financials to determine appropriate home preservation or liquidation solutions.
- Managed high-volume inbound/outbound customer interactions to resolve delinquency and facilitate home retention.
- Coached peers on complex files, quality standards, and Re-Entry process to enhance team proficiency.
- Mentored junior analysts through one-on-one training to strengthen their analytical skills and knowledge.
Education
Marketing Coursework - Principles of Marketing, Advertising, Retailing, Supervision, Leadership Development, Human Relations in Business
Des Moines Area Community College
Skills
- Regulatory Compliance
- Contract Management
- Vendor management
- Mortgage Operations
- Mortgage servicing
- Operational Risk
- Internal Controls
- Investor Requirements
- Process Improvement
- Change Execution
- MSP/LSP
- Issue resolution
- Tableau
- Jira
- SharePoint
- Microsoft Office
- Performance evaluation
- Coaching
- Leadership
- Performance evaluation
- MSP/LSP
Timeline
Business Accountability Associate Manager, Sr. AVP
Wells Fargo
03.2024 - Current
Business Execution Consultant, AVP
Wells Fargo
05.2022 - 03.2024
Business Support Consultant II, AVP
Wells Fargo
02.2020 - 05.2022
Home Lending Manager (Liquidation)
Wells Fargo
08.2018 - 02.2020
Research Remediation Manager II / Loan Administration Manager II
Wells Fargo
05.2016 - 08.2018
Research Remediation Analyst, Home Preservation Specialist, Collections
Wells Fargo
01.2010 - 05.2016
Marketing Coursework - Principles of Marketing, Advertising, Retailing, Supervision, Leadership Development, Human Relations in Business
Des Moines Area Community College