Aaron Rodrigues
Maina-Curtorim,GOA
Summary
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Officer
Carnival Cruise Lines
2022.02 - Current
- Conducted basic troubleshooting on Cisco /Aruba Switches and Access Points
- Check backup notifications for successful & failed backups i.e., Veritas Backups
- Audit and monitor Network drive space
- Monitoring Satellite connectivity Icafe traffic on Palo Alto firewalls
- Troubleshooting Intellian Gen 2, SeaTel Ku and C Band, and Starlink satellite antennas
- Carnival personalized POS systems, support and maintenance
- Desktop and printer support and maintenance
- Handling door lock systems i.e Ving Vision
- Assisting users with application support
- SentinelOne antivirus for updates and threats reports
- Wireless Lan Controller monitoring
- Cisco VoIP phones /Cisco Jabber configuration and maintenance using cisco call manager
- Windows system support for users Win10
- Imaging systems using WDS deployment
- Windows system Center configuration manager
- Printing and encoding plastic keys using VING Encoder
- Network and application support for Casino systems
- MDM enrolment for android devices
- Guest /Crew Wi-Fi support
- IPtv network support
- Utilizing VMware for onboard server troubleshooting
- Streamlined the process of adding printers to the Print server
Customer Support Engineer
Aforeserve Pvt Limited
2020.03 - 2022.03
- Streamlined support processes for faster issue resolution and increased efficiency.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Troubleshooting in house Citrix applications effectively.
IT Support Engineer
Sea Scan Maritime Foundation
2021.03 - 2022.02
- Implemented network security measures, provided 24x7 on-call support, and performed various IT support tasks.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Customer Support Engineer
Aforeserve Pvt Limited
2018.05 - 2019.05
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Software installations and troubleshooting for HP Aruba switches.
- Streamlined operations by configuring Microsoft Outlook and setting up HP All-In-One printers
- Installed and supported industrial ink printers
IT Trainee
Premier Infotech
2017.04 - 2018.04
- Repaired desktop computers and laptops.
- Installed and configured Windows Server and Client OS
- Resolving software and hardware related issues
- Provided desktop and printer support
- Ensured optimal performance of network cables through successful crimping techniques.
- Performed maintenance on Micros Workstation.
- Supported company-wide technology initiatives by assisting with hardware setup and configuration.
Education
MCSA: Windows Server 2016 - MCSA: Windows Server 2016 Certified
Microsoft Certified Solutions Associate (MCSA)
Mumbai- India12.2019
Diploma in Hardware & Networking, MCSE, CCNA - Diploma in IT Networks & Hardware
IP Gates
Margao-Goa12.2018
Bachelor In Computer Application - Bachelor's in Computer Applications
Rosary College Of Commerce & Arts
Navelim-Goa India12.2017
HSSC -
Rosary Higher Secondary School
Navelim- Goa12.2014
SSC -
St. Ritas High School
Maina-Goa 12.2012
Skills
- Exceptional communication and networking skills.
- Successfully works in both team environments and independently.
- Ability to work under pressure and multitask.
- Ability to follow instructions and deliver quality results.
- Willing to travel and work out of hours.
- Able to thrive in both collaborative team settings and independent work scenarios.
- Prioritizing tasks in a high-pressure environment.
Personal Information
- Date of Birth: 12/07/96
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- System Administrator
- IT Manager
- Cloud Computing
- Working in Cruise Ships
- Playing Drums
- Percussions
- Playing football
- Futsal
- Dancing
Certification
- Microsoft Certified Solutions Associate (MCSA)
- Diploma in Hardware & Networking, MCSE,CCNA
Languages
English
Professional Working
Hindi
Full Professional
konkani
Native or Bilingual
Timeline
IT Officer
Carnival Cruise Lines
2022.02 - Current
IT Support Engineer
Sea Scan Maritime Foundation
2021.03 - 2022.02
Customer Support Engineer
Aforeserve Pvt Limited
2020.03 - 2022.03
Customer Support Engineer
Aforeserve Pvt Limited
2018.05 - 2019.05
IT Trainee
Premier Infotech
2017.04 - 2018.04
MCSA: Windows Server 2016 - MCSA: Windows Server 2016 Certified
Microsoft Certified Solutions Associate (MCSA)
Diploma in Hardware & Networking, MCSE, CCNA - Diploma in IT Networks & Hardware
IP Gates
Bachelor In Computer Application - Bachelor's in Computer Applications
Rosary College Of Commerce & Arts
HSSC -
Rosary Higher Secondary School
SSC -
St. Ritas High School
- Microsoft Certified Solutions Associate (MCSA)
- Diploma in Hardware & Networking, MCSE,CCNA
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