AARON RODRIGUEZ
San Bernardino,CA
Summary
Healthcare and Retail technology technician with experience deploying workstations throughout multiple healthcare and Retail environments. Proven ability to comprehend and utilize various tools to complete implementations of workstations, software and peripherals. As well as excellent proficiency working with fellow technicians to accomplish decisive goals in an efficient successful manner.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst II
Stater Bros. Corporate Headquarters
07.2024 - Current
- Knowledge of Microsoft Windows, Office 365, Exchange, and basic network terminology and functions
- Ability to diagnose and troubleshoot complex problems and work to a resolution.
- Engage in user support interactions via telephone, chat and email platforms.
- Documented support interactions for future reference.
- Explain technical information in clear terms to promote better understanding for non-technical users.
- Provide end-user support using a wide range of tools such as - PuTTy, Vista (MainFrame), Dayforce, Success Factors, Bomgar, Active Directory, Call Manager, and Cisco Meraki.
Field Engineer
Loma Linda University Shared Services
02.2021 - 07.2024
- Que management utilizing central ticketing system (Service Now) to respond to tickets and requests from users to coordinate installations, configuration and troubleshooting of various PC hardware, peripherals, and software issues
- Utilize Cisco Call Manager building phones, Jabber accounts, voicemail, Name changes and password resets
- Provide IT technical support to a wide range of end users including doctors, nurses, medical and office professionals throughout the LLUMC by using System Center Configuration Manager, and Active Directory Management Tools
- Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
- Assist in the development of software, IT tools and procedures to create a more efficient workflow for our desktop services team to help streamline our hardware and software troubleshooting processes
- Led strategic decision-making in situations with limited information and tight time constraints.
Field Engineer (TekSystems)
Loma Linda University Shared Services
08.2019 - 02.2021
- Installing, maintaining, and repairing cable infrastructure
- Performing maintenance on existing cabling systems
- Testing newly installed or relocated cables according to company specifications
- Installation of internet technology devices such as computers, routers, network switches and cameras.
Swiss CNC Machinist
Azure MicroDynamics
12.2017 - 04.2019
- Responsible for creating programming instructions for the parts we manufactured
- Produced work in conformance with tight tolerances, accurately reading technical documentation and work orders
- Checked parts using visual and manual inspection equipment with calipers and micrometers
- Checked completeness and quality of finished products to verify accuracy of cuts and trimming work using high-end precision computing devices.
Skills
- System Center Configuration Manager
- Cisco Call Manager
- Active Directory Management
- Software Installation
- Customer Service Management
- Project Management
- Work Order Management
- Vendor Collaboration
- Application Support
Timeline
Service Desk Analyst II
Stater Bros. Corporate Headquarters
07.2024 - Current
Field Engineer
Loma Linda University Shared Services
02.2021 - 07.2024
Field Engineer (TekSystems)
Loma Linda University Shared Services
08.2019 - 02.2021
Swiss CNC Machinist
Azure MicroDynamics
12.2017 - 04.2019
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