Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Optometric Technician
Dr. Schwartz Optometrist & Associates
01.2025 - 05.2025
Collaborated with optometrists to streamline examination procedures and improve operational efficiency within the clinic.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Improved patient care by conducting comprehensive visual pre-testing procedures.
Optometric Technician
Michigan Eye Consultants
09.2023 - 11.2024
Assisted in patient intake and triage, ensuring smooth workflow in fast-paced clinical environment.
Conducted preliminary tests including visual acuity, tonometry, and retinal imaging to support comprehensive eye exams.
Maintained accurate patient records and managed appointment scheduling using electronic health record (EHR) systems.
Educated patients on proper contact lens care and eyewear options, enhancing overall patient satisfaction.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Pool Maintenance Technician
Cox Pools Service Inc.
01.2019 - 05.2023
Inspected pool equipment and verified proper functionality to maintain safety standards.
Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
Demonstrated courtesy, respect and professionalism to promote company values and customer care.
Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
Completed service for over 10 pools daily according to strict schedules and customer needs.
Psychology Research Assistant
University Of Alabama At Birmingham
01.2015 - 12.2018
Worked both independently and collaboratively in fast-paced laboratory environment.
Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
Worked with principal investigators to coordinate qualitative and quantitative research into substance abuse among vulnerable populations.
Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Disseminated research findings to personnel as white papers, presentations and spreadsheets.
Completed over 1000+ counseling sessions and survey baseline visits with vulnerable research participants(HIV/AIDS, individuals in substance abuse recovery, undiagnosed mental disorders, and under criminal justice supervision) and recorded findings in REDCap to report to principal investigator.
Created and managed surveys within REDCap database to streamline research data collection and process relevant data.
Grocery Clerk
Winn-Dixie
06.2012 - 12.2015
Assisted customers by finding items quickly to boost store satisfaction rates.
Pleasantly greeted customers and provided prompt and courteous service.
Operated cash register to record transactions accurately and efficiently.
Checked identification for proof-of-age for alcohol and tobacco sales.
Front Server
Sonic Drive-in
08.2011 - 06.2012
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.