Aaron Semper
Jacksonville,FL
Summary
Accomplished Store Manager with a proven track record at Male Ego Menswear, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and customer service, adept at problem-solving and strategic thinking. Successfully led teams to exceed sales goals through innovative merchandising and effective communication, demonstrating exceptional multitasking and organizational abilities.
Overview
16
16
years of professional experience
Work History
Store Manager
Male Ego Menswear
Jacksonville,FL
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Stocker
C&S Wholesale
Jacksonville,FL
07.2021 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Trained new hires as well.
Store Manager
Carmens Boutique
Trinidad And Tobago
08.2008 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Family ran business.
Collections Specialist
ERC
Orange Park, FL
08.2016 - 05.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Sales Associate
Belks
Jacksonville Florida
07.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED
Jacksonville,FLBachelor Of Science - Music
Full Sail University
Winter Park, FL08.2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Store Opening and Closing
- Outstanding communication skills
- Inventory Management
- Goals and performance
- Work Planning and Prioritization
- Strategic thinker
Timeline
Store Manager
Male Ego Menswear
03.2024 - Current
Stocker
C&S Wholesale
07.2021 - 08.2023
Collections Specialist
ERC
08.2016 - 05.2017
Sales Associate
Belks
07.2014 - 01.2015
Store Manager
Carmens Boutique
08.2008 - 08.2019
GED
Bachelor Of Science - Music
Full Sail University