Dedicated help desk technician with an active DoD Secret security clearance offering 5+ years of experience in various IT scenarios, and 10+ years of experience in various DoD environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Caelum Research Corporation
Aberdeen Proving Ground, MD
01.2023 - Current
Primary contact for vulnerability mitigation for up to 1,000 user devices, utilizing vulnerability scanning systems to patch software vulnerabilities.
Created, maintained and provided software packages for deployment by the helpdesk team.
Work in active directory to create and manage system objects, and edit user objects
Appointed by cyber security team as technical response to data spillage incidents
Acted as helpdesk point of contact for other teams within G6.
Assisted as backup lead for the helpdesk team
Assist in the review of functional user justification and requirements for new or additional IT hardware and/or software.
Information Technology Specialist (25B)
US Army
Fort Meade, MD
01.2021 - 12.2023
Implement network infrastructure in a battalion level field hospital environment with equipment such as Cisco switches and routers, VSAT, and CAISI
Troubleshooting DoD issued computer systems
Maintained property and equipment inventory
Computer Operator
Martekglobal
Aberdeen Proving Ground, MD
09.2020 - 01.2023
Assist system admin team with monitoring systems and vulnerability software for abnormalities in both windows and linux environments
Interact with Cray, IBM and HPE systems via PBS and Slurm
Generate regular reports covering details about data distribution, system operations and error monitoring.
Military Police Officer
US Army
Owings Mills, MD
02.2016 - 02.2021
Enforced military laws and regulations to maintain order and discipline among personnel.
Managed logbooks and controlled building and room access for secure facilities in accordance with SOP
Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and
property security