Aaron Stash
Stand Out Security
Lakewood,CO
16
years of professional experience
Results-driven Customer Service Representative Manager experienced in relationship building and problem resolution. Enhanced service quality and team performance through proactive risk analysis and incident reporting. Developed effective security protocols and fostered teamwork to strengthen public safety and operational efficiency in event management.
Work History
Event Security Supervisor
1 Year- Developed and implemented security protocols for various events, enhancing operational efficiency.
- Supervised event security teams to ensure safety and compliance with industry standards.
- Trained and mentored junior security personnel, fostering a culture of teamwork and accountability.
- Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.
- Coordinated communication between security staff and event organizers to address concerns promptly.
- Oversaw incident reporting processes, ensuring accurate documentation and follow-up actions.
Customer Service Representative Manager
1 Year 1 Month- Led team of customer service representatives to enhance service quality and client satisfaction.
- Developed training programs to improve staff performance and product knowledge.
- Analyzed customer inquiries to identify trends and optimize response strategies.
- Implemented feedback systems to streamline communication between customers and support teams.
- Monitored team performance metrics, providing coaching and support as needed.
Electrical Apprentice
4 Years 7 Months- Installed electrical systems in residential and commercial buildings, ensuring compliance with safety standards.
- Collaborated with project teams to interpret blueprints and technical drawings for accurate installations.
- Assisted senior electricians in diagnosing and repairing electrical issues, enhancing team efficiency.
- Conducted routine maintenance on electrical equipment, preventing downtime and ensuring operational reliability.
Customer Service Representative
1 Year 9 Months- Guided customers in selecting services, enhancing satisfaction and retention rates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline service processes, improving efficiency.
- Trained new representatives on company policies and customer handling strategies.
- Analyzed customer feedback to identify trends and recommend product improvements.
Infantry Squad Leader
6 Years 1 Month- Led tactical operations, ensuring mission success through effective squad coordination and strategic planning.
- Trained and mentored junior soldiers, enhancing team performance and readiness for diverse combat scenarios.
- Conducted risk assessments, identifying potential threats and implementing mitigation strategies during missions.
- Developed standard operating procedures, improving operational efficiency and safety protocols within the unit.
- Coordinated logistics for equipment and supplies, ensuring timely availability to support operational readiness.
- Improved squad performance by implementing rigorous training and evaluation methods.
- Supervised and led squad of 10 soldiers, setting high standard of efficiency, loyalty, and integrity.
Education
High School Diploma
Skills
Crowd management
Emergency response
Incident tracking
Incident documentation
Critical thinking
Event planning
Customer service
Problem resolution
Incident management
Physical fitness
Data entry
Timeline
Event Security Supervisor
Stand Out Security
08.2025 - 08.2026Read More
Customer Service Representative Manager
5Star Campaigns
07.2025 - 08.2026Read More
Electrical Apprentice
Nline Electric
06.2019 - 01.2024Read More
Customer Service Representative
Xfinity Comcast
04.2017 - 01.2019Read More
Infantry Squad Leader
Army
02.2011 - 03.2017Read More
Onalaska ISD
High School Diploma
Read More