Aaron Swafford
Casselberry
Summary
Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Over 20 years of service experience in Front of House operations, including over 15 years of service as a Server, Bartender, and Sommelier.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server - Bull & Bear
Waldorf Astoria
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Mortgage Broker
Mpire Financial
07.2021 - 01.2023
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Explained entire mortgage loan process to borrower.
- Collaborated with different lenders to find best possible deal for homebuyers.
Realtor
HomeSmart
04.2020 - 01.2023
- Advised and informed prospective clients on current market activities/condition.
- Designed and staged homes for optimum showings and photography.
- Provided relevant real estate investments for customers based on close professional relationships and accurately defining customer needs.
Server
Ritz Carlton
11.2019 - 11.2020
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender
Waldorf Astoria
Bull & Bear
06.2014 - 02.2020
- Trained in luxury etiquette.
- Extensive wine knowledge and craft cocktail experience.
- Level I Sommelier.
- Greeted and maintained relationships with regular customers.
Lounge Server
Four Seasons - Capa Steakhouse
02.2018 - 12.2018
- Assist guests with wine questions and purchases.
- Guide guests with food and wine pairings.
- Craft cocktail knowledge to increase beverage sales.
- On-call Banquet server
Realtor
Empire Network Realty
09.2015 - 12.2019
- Promoted properties to target audiences to enhance revenue generation.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
Lab Research Assistant
St Petersburg College
01.2012 - 07.2013
- Antimicrobial research- set up live cultures; test bacterial strains against various spices and known antibiotics.
- Set up lab experiments using Aseptic techniques.
Education
Bachelor of Science - Biology
St Petersburg College
Clearwater, FL2013
Skills
- Sommelier
- Property marketing
- Sales
- Exceptional Customer Service
Certification
- Level II Sommelier
- Licensed [Realtor] - [5 years]
- License [Loan Officer] - [2 years]
Timeline
Server - Bull & Bear
Waldorf Astoria
04.2023 - Current
Mortgage Broker
Mpire Financial
07.2021 - 01.2023
Realtor
HomeSmart
04.2020 - 01.2023
Server
Ritz Carlton
11.2019 - 11.2020
Lounge Server
Four Seasons - Capa Steakhouse
02.2018 - 12.2018
Realtor
Empire Network Realty
09.2015 - 12.2019
Server/Bartender
Waldorf Astoria
Bull & Bear
06.2014 - 02.2020
Lab Research Assistant
St Petersburg College
01.2012 - 07.2013
Bachelor of Science - Biology
St Petersburg College