Aaron Swick
Colorado Springs,CO
Summary
•Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
•Dedicated individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
•Reliable employee, offering excellent communication, good judgment, and a great customer experience.
Overview
13
13
years of professional experience
Work History
Elite Account Expert
T-Mobile
05.2019 - Current
- Leverage sales expertise to promote products and capitalize on upsell opportunities.
- Resolve concerns with products or services to help with retention and drive sales.
- Navigate multiple computer systems and applications to seek information and find resolutions.
- Help large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Respond to customer needs through competent customer service and prompt problem-solving.
- Educate customers about billing, payment processing and support policies and procedures.
Technical Support Representative
T-Mobile
09.2013 - 04.2019
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Infantryman (11B)
Army National Guard
11.2010 - 11.2016
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
Education
High School Diploma - General Studies
Wasson High School
Colorado Springs, CO05.2011
Skills
- Excellent Communication
- Good Telephone Etiquette
- Teamwork and Collaboration
- Attention to Detail
- Dependable and Responsible
- Analytical and Critical Thinking
- Training and Development
Accomplishments
- InCrowd Award: Recognized as a top
performer based on key performance
metrics (2014, 2016, 2017, 2018, 2019, 2020).
- InList Award: Received exclusive
recognition as a top performer in the
Customer Care Organization (2015,
2016, 2017).
- PEAK Achievement Award:
Recognized for exceptional
performance and embodying
company values, earning an all-
expenses-paid trip to Maui (2015)
Timeline
Elite Account Expert
T-Mobile
05.2019 - Current
Technical Support Representative
T-Mobile
09.2013 - 04.2019
Infantryman (11B)
Army National Guard
11.2010 - 11.2016
High School Diploma - General Studies
Wasson High School