Aaron Terry
West Valley City
Summary
Results-driven leader with 15 years in IT systems and infrastructure, reducing operational downtime and enhancing service response. Led cross-functional teams to modernize IT and Operations systems, improving efficiency. Engineered data center and enterprise networking enhancements, increasing system throughput. Skilled in budgeting and reporting to elevate visibility for IT and Operations teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Manager Technology Operations & Support
Solutionreach
08.2021 - Current
- Developed and executed strategic technology roadmaps that increased stability and noticeably reduced downtimes.
- Streamlined collaboration by migrating Slack, Google Workspace, and Zoom to a unified Microsoft 365 online platform, enhancing operational efficiency and saving over $100,000 per year in operational costs.
- Transitioned the project management tool from Jira to ClickUp, reducing costs and boosting ticket accuracy and cross-department collaboration.
- Managed vendor relationships and conducted negotiations that reduced procurement costs by 25%.
- Integrated Okta with Active Directory for streamlined user management, reducing access delays and reducing zombie accounts.
- Demonstrated leadership by actively engaging with the team to foster a culture of excellence in IT service delivery.
- Addressed ad hoc Ops & IT challenges, ensuring operational continuity and maintaining high user satisfaction.
- Mentored individual contributors and supervisors on project management and company initiatives, enhancing team capabilities.
Sr. Network Engineer
Solutionreach
03.2017 - Current
- Engineered and maintained critical IT systems—including WAN, LAN, and VPN—in headquarters and data centers, improving overall performance.
- Migrated legacy PFSense firewalls to Cisco Firepower units, improving network security posture.
- Integrated legacy networks with Google Cloud environment, deploying F5 GTM/DNS to enable seamless connectivity.
- Transitioned load balancing from HA Proxy to F5 LTM’s, enhancing scalability and security.
- Upgraded infrastructure in data centers and headquarters, improving system stability and redundancy.
- Provided technical guidance to help desk teams, accelerating ticket resolution times.
- Expanded vendor relationships to secure competitive rates, enhancing service delivery and support.
Manager IT/OPS & Sr Network Engineer
Solutionreach
11.2019 - 08.2021
- Represented Ops & IT in leadership meetings, influencing strategic initiatives and resource allocation.
- Orchestrated budget planning with OpEx and CapEx forecasts, optimizing IT infrastructure investments.
- Led cross-divisional project planning and execution.
- Mentored team members, improving operational throughput and technical agility.
- Delivered hands-on desktop support for Windows and Mac environments, maintaining >99% user productivity uptime.
Tier 3 Network Engineer/Tower Lead
Unisys Corp
08.2012 - 03.2017
- Led cross-functional projects for upgrading network and security infrastructure, increasing network stability.
- Triaged and resolved escalated network and security incidents, reducing downtime MTTR by 10%.
- Provided expertise on networking and firewall systems, guiding internal teams effectively.
- Managed IP databases and network documentation to ensure accurate routing.
- Developed and maintained IT documentation to improve operational clarity.
- Adapted to diverse IT challenges, consistently delivering reliable and innovative solutions.
- Strengthened client relationships, enhancing overall customer satisfaction.
- Ensured precise project management and time reporting, consistently meeting deadlines.
Network Operations Center Supervisor
Unisys Corp
12.2010 - 08.2012
- Led the NOC team by setting clear performance benchmarks and mentoring staff, resulting in 99% SLA, beating our required 95%.
- Monitored and configured network infrastructure for optimal performance and security, supporting overall operational stability.
- Delivered analytical troubleshooting for escalated issues, reducing resolution times.
- Addressed client concerns promptly while adjusting priorities to manage evolving workloads, enhancing client satisfaction.
- Collaborated in leadership meetings to align IT support with business strategies, fostering cohesive operational direction.
Network Operations Center Engineer
Unisys Corp
06.2010 - 12.2010
- Monitored diverse client networks proactively, optimizing performance using advanced monitoring tools.
- Responded to and triaged incident tickets, achieving timely resolution of automated and client issues.
- Delivered remote hardware and software support, resolving multi-platform issues to minimize downtime.
- Ensured continuous desktop application connectivity, supporting system stability for end users.
- Managed time and reporting meticulously to support efficient IT operations.
Education
Bachelors of Science - Mechanical Engineering
University of Utah
Salt Lake City, UT01-2001
Skills
- IT Systems
- IT Infrastructure
- Data Centers
- Network Administration
- Enterprise Networking
- Microsoft 365
- EntraID
- Google Workspace
- Jira
- Okta
- Zoom
- Workspace One
- Mas360
- Automox
- Crowdstrike
- Time management
- Cisco ASA
- Firepower
- IOS
- IOS-XE
- NXOS
- BGP
- HSRP
- QOS
- Dot1Q
- VPC
- VDC
- VRF
- Spanning Tree
- PFSense
- CCNP
- Linux
- MCSE
- SolarWinds Orion NCM
- SolarWinds Orion NPM
- Nagios
- Cloud migration
- Network security
- IT operations
- Vendor negotiation
- Strategic planning
- Project management
- Cross-functional collaboration
- Performance optimization
- Resource allocation
- Budget forecasting
- Problem solving
- Team leadership
- Documentation reporting
- Partnership development
- Operations management
- Troubleshooting resolution
- Budget administration
- Budget oversight
- Process optimization
- Team collaboration
Certification
- CCNA
- ITIL Foundations V3.2011
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- MCTSE
Formal Training
- Time management
- Cisco ASA
- Firepower
- IOS
- IOS-XE
- NXOS (Nexus) – including, BGP, HSRP, QOS, Dot1Q, VPC, VDC, VRF, Spanning Tree and more
- PFSense
- CCNP
- Linux
- C/C++
- Pro Engineer
- MCSE
- SolarWinds Orion NCM & NPM
- Nagios
- BMC Remedy
Skills
IT Systems, IT Infrastructure, Data Centers, Network Administration, Enterprise Networking, Microsoft 365, EntraID, Google Workspace, Jira, Okta, Zoom, Workspace One, Mas360, Automox, Crowdstrike
Timeline
Sr. Manager Technology Operations & Support
Solutionreach
08.2021 - Current
Manager IT/OPS & Sr Network Engineer
Solutionreach
11.2019 - 08.2021
Sr. Network Engineer
Solutionreach
03.2017 - Current
Tier 3 Network Engineer/Tower Lead
Unisys Corp
08.2012 - 03.2017
Network Operations Center Supervisor
Unisys Corp
12.2010 - 08.2012
Network Operations Center Engineer
Unisys Corp
06.2010 - 12.2010
Bachelors of Science - Mechanical Engineering
University of Utah