AARON M. TOLLIVER
Santa Clara,CA
Summary
To obtain a community safety-oriented position in which I utilize my training and experience in service of others at a productive capacity for the organization.
Overview
12
12
years of professional experience
Work History
Transportation Security Administration
Convenant Aviation Security
San Francisco, CA
06.2023 - 01.2026
- Conducted thorough security screenings of passengers and baggage to comply with TSA regulations.
- Observed passenger behavior to detect potential security risks using keen observational skills.
- Assisted team members in improving screening processes while adhering to safety protocols.
- Applied effective workflow strategies that minimized wait times for passengers during busy travel periods.
- Supported passengers with disabilities or special needs to promote their comfort and safety during screening.
Valley Transportation Authority Security
Allied Universal Sec. Serv.
San Jose, CA
10.2018 - 05.2023
- Supported team members with friendly and respectful interactions while offering assistance as needed.
- Contributed to daily operations by working collaboratively and efficiently with all colleagues.
- Conducted premises monitoring to uphold safety and security standards.
- Performed regular patrols to identify and address potential safety hazards.
- Coordinated with law enforcement during incidents to facilitate prompt resolutions.
- Welcomed guests with professionalism and courtesy to foster a safe and inviting environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Nightclub Security
Tres Gringos Cabo Cantina
San Jose, CA
09.2017 - 10.2018
- Monitored venue entrances to support compliance with age policies and restrictions.
- Assisted with crowd management during events to promote safety and order.
- Performed routine inspections for hazards to improve security protocols.
- Coordinated with law enforcement to address incidents and facilitate quick responses.
- Guided new staff through emergency procedures and conflict management techniques.
- Mediated conflicts politely to reduce disruptions during events.
- Applied effective surveillance practices to improve monitoring capabilities.
- Executed thorough ID checks for age verification to limit underage access to the venue.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Nightclub Security
Loft Bar & Bisto
San Jose, CA
06.2017 - 09.2017
- Monitored venue entrances to ensure compliance with age restrictions and policies.
- Managed crowd control during events to maintain safety and order.
- Conducted routine checks for potential hazards, enhancing overall security measures.
- Resolved conflicts diplomatically, minimizing disruptions during events.
- Developed strategies to improve patron experience while maintaining safety standards.
Dishwasher
IL Fornaio Restaurant
Santa Clara, CA
03.2017 - 06.2017
- Operated industrial dishwashing machines to uphold cleanliness and sanitation standards.
- Sorted and arranged dishes, utensils, and kitchenware for optimal workflow.
- Supported kitchen staff by supplying clean dishes during busy service periods.
- Tracked inventory of cleaning supplies for timely restocking as required.
- Applied best practices for waste disposal promoting a sustainable kitchen environment.
Crew Trainer
McDonald's
Santa Clara, CA
03.2016 - 03.2017
- Trained new team members on operational procedures and customer service protocols.
- Monitored daily operations for compliance with food safety standards.
- Enhanced team productivity by introducing efficient training methods.
- Performed regular performance reviews and offered constructive feedback to staff members.
- Set a positive example for colleagues by delivering high-quality service.
- Welcomed customers with a smile and provided attentive service to meet their needs.
Front Desk Receptionist
Euphrates Museum
Cupertino, CA
10.2013 - 06.2015
- Assisted in managing front desk operations to provide quality customer service and improve visitor satisfaction.
- Supported efficient check-in procedures to enhance guest flow and minimize wait times.
- Addressed visitor inquiries and complaints to foster positive community relationships through effective solutions.
- Welcomed guests at the front desk and engaged in friendly dialogue while overseeing the check-in process.
- Kept the front office area organized and tidy to promote a professional and inviting atmosphere for visitors and staff.
Education
Criminal Justice
Cal State University, East Bay
Hayward, CA06-2016
Associate of Arts - Criminal Justice
De Anza Community College
Cupertino, CA06-2015
High School Diploma -
Los Altos High School
Los Altos, CA06-2011
Skills
- Microsoft Word and Excel tools to enhance document quality and data analysis
- Oversaw online report writing software integration with an agency database to streamline data access
EXPERIENCES
- Conducted foot patrol throughout Santa Clara County within the SCVTA system.
- Provided customer service and procured sensitive items for presentation within a museum exhibition.
- Maintained a regulated, safety-oriented environment within an establishment where patrons may be under the influence of intoxicating substances.
Timeline
Transportation Security Administration
Convenant Aviation Security
06.2023 - 01.2026
Valley Transportation Authority Security
Allied Universal Sec. Serv.
10.2018 - 05.2023
Nightclub Security
Tres Gringos Cabo Cantina
09.2017 - 10.2018
Nightclub Security
Loft Bar & Bisto
06.2017 - 09.2017
Dishwasher
IL Fornaio Restaurant
03.2017 - 06.2017
Crew Trainer
McDonald's
03.2016 - 03.2017
Front Desk Receptionist
Euphrates Museum
10.2013 - 06.2015
Criminal Justice
Cal State University, East Bay
Associate of Arts - Criminal Justice
De Anza Community College
High School Diploma -
Los Altos High School