Results-oriented military veteran with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Trainer
Walt Disney World
01.2025 - 12.2025
Knowledgeable, trusted with maintaining critical safety standards and procedures.
Adapted to new training policies and collaborated with other trainers to ensure success for new employees.
Documented all training activities including attendance records, feedback forms, surveys.
Resolved any issues raised by participants during the training session in a timely manner.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Recommended changes or improvements in existing training processes as needed.
Mentored new hires, resulting in stronger staff development and increased productivity.
Pool Attendant
Walt Disney World
07.2021 - 12.2025
Maintaining operational standards and procedures regarding all machinery and equipment.
Managed and maintained water quality parameters across 15 different bodies of water on a weekly basis.
Utilize critical thinking to efficiently and safely solve challenges that arise.
Effective team communication regarding status of the operation.
Flexibility in adapting to shift location or duties with minimal to no prior warning.
Effectively handling all duties regarding pool cleanliness, chemical parameter standards and safe operation.
Respond effectively to any operational interruptions as safely and quickly as possible.
Checked side duty list for opening and closing procedures.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Scanned main areas to monitor for any safety risks.
Self-motivated, with a strong sense of personal responsibility.
Cybersecurity Analyst
U.S. Navy Reserve
07.2009 - 05.2021
Subject matter expert in various systems and capabilities.
Lead group of five individuals maintaining operational efficiency.
Maintaining operational security of facility and data critical to government interests.
Performed risk analyses to identify appropriate security countermeasures.
Conducted security audits to identify vulnerabilities.
Recommend improvements in security systems and procedures.
Encrypted data and erected firewalls to protect confidential information.
Paid attention to detail while completing assignments.
Education
Associate of Applied Science - Computer Maintenance Technology
St Philips College
San Antonio, TX
05-2016
Skills
Collaboration
Guest Satisfaction
Materials preparation
Flexibility
Active Communication
Clear verbal communication
Computer technology
Training material updates
Subject matter expertise
New hire training
AWARDS
Navy Achievement Medal, Joint Special Forces Operations Command
Timeline
Trainer
Walt Disney World
01.2025 - 12.2025
Pool Attendant
Walt Disney World
07.2021 - 12.2025
Cybersecurity Analyst
U.S. Navy Reserve
07.2009 - 05.2021
Associate of Applied Science - Computer Maintenance Technology
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs